EMR Lead Business Analyst at Advanced Correctional HealthcareFranklin, Tennessee, United States — full-time

Description

THIS ROLE IS AN IN-OFFICE POSITION - Franklin Tennessee - Monday to Friday 8 - 5pm : Applicants must be within the Franklin / Nashville Metro area to be considered.

SUMMARY:

Our associates deliver a higher standard of business services to support medical care and behavioral health care. We maintain professionalism, integrity, and commitment as we solve problems and make lives easier.

ESSENTIAL FUNCTIONS:

Lead end-to-end change request intake, impact analysis, and approval workflows.

Facilitate the Change Control Board (CCB) process and maintain documentation of all approved changes.

Coordinate stakeholder communication and adoption plans for all EMR releases.

Establish and enforce governance standards for data integrity, workflow configuration, and system design within the EMR.

Maintain traceability matrices for linking requirements, test coverage, and delivery outcomes.

Ensure compliance with applicable healthcare regulatory standards and correctional healthcare guidelines (HIPAA, NCCHC)

Define acceptance criteria and own the UAT strategy for all sprint releases.

Coordinate clinical testers, track defects, and make go/no-go recommendations.

Ensure all delivered features meet clinical and technical quality standards before deployment.

Serve as Tier-1/2 escalation point for production support calls, triage, document, and drive resolution within defined SLAs.

Partner with technical teams to diagnose and resolve EMR system issues.

Identify recurring issues and champion root-cause fixes through the backlog.

Translate clinical business needs into user stories, acceptance criteria, and sprint-ready backlog items.

Actively participate in sprint planning, backlog refinement, daily standups, and retrospectives.

Collaborate with Product Owners, Scrum Masters, and developers across all Agile ceremonies.

Demonstrate commitment and dedication to providing support and guidance in the developme