ServiceNow Business Analyst at K2 Services
Not specified — full-time
POSITION SUMMARY:
The ServiceNow Business Analyst role is within the Solutions & Advisory team and plays a key part in automating and optimizing operational workflows for law firms using the ServiceNow platform. This position involves collaboration with clients and internal project teams to understand business needs, gather and analyze requirements, and translate them into clear, actionable user stories. The ideal candidate will bring a strong background in business analysis, with a focus on delivering scalable, user-centric solutions in partnership with technical development teams.
ROLES & RESPONSIBILITIES:
Partner with stakeholders across business units to gather, analyze, and document business requirements for new or enhanced workflows within ServiceNow.
Translate business requirements into clear and concise user stories with well-defined acceptance criteria.
Collaborate closely with ServiceNow developers and architects to design and build custom applications using App Engine Studio, UI Builder, and Workspaces.
Facilitate and lead requirement workshops, process mapping sessions, and backlog grooming activities.
Act as the liaison between technical teams and business users to ensure clear communication and mutual understanding of solutions.
Assist in prototyping, testing, and validating solutions with users to ensure alignment with business needs.
Maintain and manage product backlogs and help prioritize stories for sprint planning.
Support UAT efforts, including test case creation, execution tracking, and defect triage.
Ensure compliance with ServiceNow best practices and governance models.
KNOWLEDGE, SKILLS & ATTRIBUTES:
3–5+ years of experience as a Business Analyst with a focus on ServiceNow.
Demonstrated experience in App Engine, App Engine Studio, Flow Designer, and UI Builder.
Solid understanding of ServiceNow Workspaces and their capabilities.
Strong skills in capturing functional and non-functional requirements and converting them into actionable user stories.
Experience working in Agile/Scrum environments.<