Customer Service Data Specialist at Bureau Veritas in Alberta, Canada | FindADataJob.com

Customer Service Data Specialist at Bureau VeritasAlberta, Canada — full-time

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POSITION PROFILE

Job Title: Customer Service Data Specialist

Reports to (title): Customer Service Manager

Department: Customer Service

Basic Purpose: What is the overall function of the job?

The Customer Service Data Specialist is the main point of contact and resource to management, employees and clients to develop, optimize and deliver data to customers in various digital formats. The ideal candidate will also troubleshoot and be responsible for LIMS data extractions, provide customized reports, create test codes and administrate the petroleum portal.

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Key Accountability/Responsibilities: What specifically is this job expected to accomplish?

Work with various customers and 3rd party data handlers to ensure reported results are delivered correctly on time and in the appropriate format, including both manual and automated data pushes

Support the Customer Service Team to ensure business continuity

Work with CS Leadership Staff to determine business priorities

Lead/execute the troubleshooting of challenging LIMS scenarios with Customer Service and Operations

Cross train on support activities within Customer Service, as assigned

Provide support for Customer Service Team regarding data delivery, such as creating files and delivery to customers

Maintain, edit or update databases such as LIMS for Customer Service and Operations Staff (the LIMS Superuser)

Support all activities for evaluating and providing data delivery solutions for customers (includes creating PDF’s, CSVs, FTPs, XML’s, etc. or widgets based on large data pulls)

Act as a point of contact for outside groups, such as IT, to the Customer Service Team

Complete and comment on Test Plans as required by LIMS Support Group

Act as the main contact for Petroleum Customer Portal set up and maintenance

Collaborate with Lab Operations, Sales and Customer Servic