The Department of Interior (DOI) CHS III program will be leading the way for Cloud Hosting and Applications Modernization across DOI and its subordinate bureaus. CHS III will facilitate migration of legacy on-premises applications to a modern, secure and scalable multi-cloud platform. From sensors in active volcanic regions to earthquake detection data, CHS III will be DOI's central cloud processing and data solution.
We are looking for an Application Support Engineer to help support and maintain our cloud-based analytics platforms, including Dremio, Tableau, and Posit (RStudio). In this role, you will focus on day-to-day application support, infrastructure maintenance, and automation.
Key Responsibilities
Managed Service Administration
- Create new service projects, data sources and user accounts
- Distribute software licenses as needed
- Assign appropriate site and object-level permissions
Change and Release Management
- Work with Analytics Portfolio Product Owner (PO) and DevOps team to identify areas for process automation
- Work with PO and DevOps to schedule, enact, validate application changes in staging and production
- Document release notes and ensure rollback plans are tested and documented
Maintenance & Security
- Implement and maintain comprehensive monitoring for application uptime, performance and usage
- Maintain configuration documentation, diagrams and SOP's for all environments
- Perform backups, regularly scheduled upgrades and maintenance activities during the maintenance window
- Monitor for security vulnerabilities and perform ad-hoc upgrades and maintenance as required
- Support audit activities by providing logs, reports, and system configurations
Customer Support
- Provide customer support for new service requests and inquiries (i.e. service "onboarding").
- Provide technical support and guidance to AWS and managed service users
- Interact with vendor technical support teams and/or escalating technical support cases through customer portals to investigate and resolve issues.
- May attend regularly scheduled cadence calls with technical support teams to discuss progress on open support cases.