At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!
Overview
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!
Monday - Friday 8am - 5pm
- This role will rotate weekends once every 7 weeks and rotate holidays.
Overview
The Analyst is a key contributor to the operational success of the omni order management team, combining strategic thinking with analytical execution to optimize processes, improve data visibility, and enhance cross-functional collaboration. The Analyst will serve as a subject matter expert in omni order management and system functionality, driving improvements and supporting team development. In addition, the Analyst is responsible for driving operational excellence and reducing risk through proactive issue identification, data-driven insights and process optimization. This role plays a critical part in improving customer experience and business performance by minimizing order cancellations, ensuring accurate product setup and enabling the team to manage workload effectively.
Job Duties And Responsibilities
Strategic & Analytical Support:
- Collaborate with the Manager and Business Analyst to define and implement best practices for coordinator workflows.
- Pull and analyze data to support meetings with business partners, providing insights that drive decision-making.
- Monitor order fulfillment through coordinators, including aged orders and presale order processes.
- Track and escalate product setup issues such as missing DIMs and UPCs.
Cross-Functional Engagement
- Lead Ship-From-Store (SFS) review meetings with business partners to ensure alignment and issue resolution.
- Represent the team in cross-functional meetings (e.g., VC Real Estate, Launch Planning) to provide operational insights and updates.
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