Business Analyst
Remote CAD
Overview:
Constellation Financial Software (CFS), part of the Andromeda portfolio within Constellation Software, is currently seeking a Business Analyst to join its growing team. CFS is a leading provider of specialized software solutions for the financial services industry, supporting institutions with mission-critical systems that drive efficiency, compliance, and growth.
We are seeking an experienced Business Analyst to deliver high-impact professional services to our software product client base. This role is 80% billable client-facing work—conducting virtual discovery sessions, requirements analysis, and solution design—and 20% internal support, responding to and resolving tickets from our existing client base.
The ideal candidate brings deep, hands-on business analysis expertise: they can independently lead requirements workshops, produce rigorous documentation artifacts, and translate complex business needs into clear, implementable specifications. This is a client-delivery role; candidates must be comfortable as the primary point of contact in virtual engagements and confident guiding stakeholders toward sound decisions.
Key Responsibilities:
Client-Facing Professional Services (80%)
• Lead structured virtual requirements-gathering sessions with client stakeholders at multiple levels, from end users to C-suite
• Elicit, document, and validate business requirements using proven BA techniques: interviews, workshops, observation, surveys, and document analysis
• Produce formal BA deliverables including Business Requirements Documents (BRDs), Functional Specifications, Use Cases, User Stories with acceptance criteria, process flow diagrams, and data mapping documents
• Conduct current-state (as-is) and future-state (to-be) process analysis; identify gaps and recommend solutions within the product framework
• Facilitate UAT planning and execution: develop test scenarios, track defects, and validate that delivered solutions meet documented requirements
• Manage scope throughout the engagement; proactively identify and escalate scope creep with documented impact assessments
• Serve as the primary client liaison during assigned project phases, maintaining clear and consistent communication with stakeholders and internal delivery teams
• Present findings, recommendations, and solution designs to client audiences with clarity and professionalism
Client Support (20%)
• Triage and respond to support tickets from existing clients; accurately diagnose whether issues are configuration, training, or product defects
• Document ticket resolutions and contribute to the internal knowledge base to reduce recurring sup