Business Analyst, PMO

The Business Analyst, PMO serves an important role within the association and is responsible for developing collaborative relationships between the stakeholders, technology team resources and project teams to facilitate the successful delivery of projects. Reporting to the Director, Project Management Office, the business analyst works to identify opportunities to improve member and customer experience and satisfaction to achieve business outcomes.

The business analyst is accountable for identifying, assessing and documenting end-user requirements in the form of user stories, use cases, requirements, business process mapping, term definition, data mapping, etc. and translating those user requirements into functional and non-functional specifications for use by technology resources. This role is accountable for executing comprehensive requirements elicitation processes leveraging the appropriate tools identified for assigned projects which may include interviews, document analysis, requirements workshops, storyboards, context diagrams, surveys, business process analysis, user scenarios, task and workflow analysis. This also includes representing requirements using alternative views, such as visual analysis models (diagrams), prototypes, or simulations, where appropriate.

This role ensures information is specified in an appropriate level of detail and in appropriate forms suitable for different audiences and solution development needs. The business analyst creates and maintains requirements traceability documentation while tracking requirements status throughout the project lifecycle, including managing changes to baselined requirements through effective and appropriate application of change control processes and tools. Additionally, the business analyst works with the QA Analyst to lead the planning, execution and monitoring of quality assurance functions for identified solutions; may include but is not limited to: test planning, case creation, execution, defect management and resolution.

• Responsible for facilitating and leading meetings with business and technology units to elicit, define and analyze complex requirements in various formats ensuring they are testable, measurable and traceable.
  
• Monitor, tracks and controls project requirements thru project lifecycle; responsible for working closely with the project manager to ensure scope management and control.
  
• Prepares input to the development of project plans, project implementation, and post-implementation support plans.
  
• Participates in and/or manages the execution of feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders
  
• Collaborates with all levels of staff from Technology and other business units to identify emerging technology project needs and opportunities.
  
• Provides support to project manager and/or executes project management function for small projects.
  

Requirements

5 years’ experience in business requirements gathering, documentation and implementation (including development of use cases, test cases, workflow development, data mapping, etc.) Proven experience creating business process, business requirements and specification level detail documentation. Experience in a diverse business environment with demonstrated skills in supporting technology initiatives, project or program management, and systems design.

Experience in a rapidly changing environment and ability to adapt to change while still maintaining a structured approach to program and project implementation. Experience with organizational change management Experience in various project management methodologies.

Excellent written and verbal communication skills Ability to serve on multiple projects and teams effectively Ability to facilitate meetings, including, but not limited to:

• status meetings
  
• requirements sessions 
  
• sprints
  
• management briefings 
  
• lessons learned
  
• close out meetings