Customer Trust External Relations (CTXR) ensures global thought-leaders, brands, policymakers, regulators, and media understand how Amazon delivers Earth's safest and most trustworthy shopping experience by (1) building, accelerating and strengthening third-party, influential relationships and partnerships all over the world to address customer trust issues, (2) delivering evidence and telling stories that persuasively demonstrate the reality of the customer-obsessed tools our teams build to protect our customers, brands, and selling partners,(3) serving as a “voice of the customer” for product and tech teams, and (4) partnering with key leading brands to not only solve material pain points, but jointly discuss hot topics and share information on industry trends.
What are we looking for?
- You have a track record of end-to-end ownership and successfully delivering results in fast-paced and dynamic business environment.
- You live and breathe data. You are passionate about finding root causes, trends, and patterns and how they impact business. You use data to support your ideas and drive actionable outcomes, and draw inferences and conclusions based on data.
- You should be able to work on complex initiatives, deal with ambiguity and work with senior leaders
- You have extensive experience working with extremely large data sets and are comfortable with various tools and technologies to consume, extract and transform data.
- You have business communication skills to be able to work with product owners to understand key business questions, and are able to build solutions (analysis/ reports / dashboards) that enable product owners to answer those questions quickly and accurately.
- You are comfortable juggling competing priorities and handling ambiguity. You thrive in an agile and fast-paced environment on highly visible projects and initiatives.
Key job responsibilities
- Be highly data driven, resourceful, customer-obsessed and team oriented
- You will transform data into actionable business information, and will make it readily accessible to stakeholders worldwide.
- You will help translate analytic insights into concrete, actionable recommendations for business or product improvement.
- You will develop dashboards that provide insights into the health and state of the business, create analytics solutions to drive deep dives, and determine ways to measure impact.
- You will provide insights and analytical solutions to help drive operational efficiencies, uncover the hidden risks and trends, reduce investigation errors, improve customer experience and predict & recommend the optimizations for future state.
- You will interact with internal program, product, engineering, data & science owners to gather requirements, structure scalable and perform data solutions, and gain a deep understanding of key datasets.
- You will own the design, creation, and management of extremely large