About Us
At Preferred Travel Group, we care deeply about our people, nurture independence, and celebrate individuality. Family values inspire us, and we believe that change creates opportunity. We are committed listeners and deliberate storytellers in hospitality. We engineer potential, foster trust, and co-create brighter futures. Our culture values collaboration, adaptability, and precision—qualities essential to every role. We are forever curious, guided by the Pineapple as our global symbol of hospitality. We believe the business of hospitality is borderless, and we proudly embrace that spirit every day.
We believe that every team member brings unique strengths to the table, and we’re committed to creating an environment where those strengths can thrive.
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Position Summary
We are seeking an analytical, solution-orientated, experienced Business Intelligence Engineer III. You will be responsible for developing and maintaining the company’s reporting and analytics solutions, ensuring stakeholder access to accurate, optimally presented data for actionable insights. This role is the primary business-facing representative of the data team and is expected to have expert knowledge of our data, including its structure, usage, and business meaning. Under the general supervision of the department director, the BI Engineer works closely with other engineers in the Data and QA teams and frequently interacts with end users and other stakeholders.
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Key Responsibilities
Business Intelligence Development
- Design, build, and maintain reports, dashboards, and data visualizations
- Write optimized queries to support complex business analysis in reports and ad-hoc queries
- Ensure accuracy, reliability, and performance of all reports and analytics solutions
- Drive development of advanced analytics capabilities with machine learning and AI
Stakeholder Engagement and Support
- Act as primary point of contact for business users regarding reporting and data inquiries
- Conduct trainings and office hours to improve self-service analytics adoption and outcomes
- Gather and analyze business requirements, translating them into technical solutions
- Respond to user tickets and bug reports in a timely manner
Data Modeling and ETL
- Assist in designing and optimizing data models for reporting and analytics purposes
- Work with Data Engineers to define and improve data processes that serve reporting needs
- Participate in troubleshooting and performance tuning of upstream data storage and processing
Operational Support
- Monitor and maintain the performance and availability of all reports and analytics solutions
- Troubleshoot and resolve reporting-related issues, ensuring minimal downtime for end users
- Identify opportunities for process automation and efficiency across the data environment
- Enforce data governance policy
Collaboration
- Manage and prioritize work in ticketing system
- Maintain regular communication in stand-ups and stakeholder meetings
- Participate in code reviews to ensure adherence to best practices and high-quality deliverables
- Contribute to technical documentation for processes, tools, and workflows
Leadership & Mentorship
- Mentor other team members by sharing knowledge and providing guidance on best practices
- Take ownership of complex projects, ensure timely delivery of solutions that meet requirements
- Advocate for adoption and usage of our tools and new technologies across the company
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Required Experience/Qualifications
This role is classified as a senior‑level (Tier III) position and requires substantial prior experience in business intelligence and analytics, in addition to:
- Bachelor's degree or higher in Business Analytics, Information Systems, or other relevant degree/related field, or equivalent professional experience
- Excellent communication skills with the ability to engage non-technical stakeholders effectively
- Expert knowledge of reporting/data visualization tools (Power BI)
- Expert knowledge of one or more relevant languages (DAX, SQL, Python, R)
- Strong understanding of data modeling concepts and ETL best practices
- Experience with version control systems and best practices (Git, GitHub)
- Knowledge of machine learning and AI concepts and their applications to business intelligence
- Strong problem-solving skills and the ability to work independently on complex tasks
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Typical Behaviors & Working Style
The ideal candidate will demonstrate the following behavioral traits:
- Preference for varied tasks or projects. Comfortable balancing multiple simultaneous projects in a fast-paced environment.
- Focus is on technical and analytical work. Must adhere to established standards and guidelines, troubleshooting problems based on expert knowledge.
- Needs to make decisive, quick decisions within a pre-defined span of control, adhering to accepted quality standards, policies, and procedures. Will also train others to make and uphold accurate decisions.
- Communicates based on the task or technical needs at hand, defining clear team roles. Minimal collaboration is required, although they must prioritize specific tasks or problems.
- Leads according to specialty or expertise. Will act with conviction to ensure quality standards, rarely delegating. When delegation is required, follow up will be close.
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Preferred Working Environment & Job Characteristics
This role is best suited to someone who thrives in a:
- Business facing analytics environment, acting as the primary point of contact for reporting and data insights.
- High standards, accuracy driven setting, where data quality, reliability, and governance are critical.
- Fast paced, multi priority workload, balancing reporting development, stakeholder requests, and operational support.
The ideal candidate will find great satisfaction in:
- Designing and delivering dashboards, reports, and analytics that provide clear, actionable insights.
- Solving complex data and reporting challenges, including optimization, troubleshooting, and automation.
- Enabling others through training, documentation, and mentorship, helping teams make confident, data driven decisions.
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What success in this role looks like
- Reporting and analytics solutions are accurate, reliable, and widely trusted to support day‑to‑day and strategic decision‑making.
- Business requirements are consistently translated into high‑quality dashboards, reports, and data models that perform well and scale effectively.
- Stakeholders and team members are enabled through clear documentation, training, and mentorship, increasing confidence and self‑service use of data.
- User support requests are handled promptly, with a strong focus on swift and successful resolution.
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Working Conditions
This is a fully remote position. All technology required will be provided.
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Training
- Orientation via some live remote and some pre-recorded video sessions
- IT security training
- Internal development process and procedures
- Company-approved AI technology
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Disclaimer
The above information is designed to indicate the general nature and level of work performed. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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Salary
$110,000 - $120,000 actual compensation within this range will be determined by multiple factors including candidate experience and expertise.