Operations Data Analyst

Company Overview:

Lightspeed is a leading provider of cloud-based software for dealerships and Original Equipment Manufacturers (OEMs), serving the Powersport, Marine, RV, Trailer, Outdoor Power Equipment, and Golf Cart industries. Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including sales, parts, service, rentals, accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers. For nearly 40 years, Lightspeed has been empowering 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.

Responsible for the development, management, quality assurance, and analysis associated with service metrics, data collection, and analysis projects.  This position will work with Operations personnel to manage ongoing reporting and data analysis on operational KPIs (key performance indicators), customer satisfaction, and other key department and business unit metrics. 

What You'll Do

• Develops and maintains Microsoft Power BI and Salesforce dashboards and reports for monthly operational reporting.
• Responsible for root cause analysis of business problems and the development of recommendations to meet recurring revenue requirements.
• Analyzes business problems and makes recommendations with actionable data.
• Defines problems, evaluates and prioritizes requirements, and implements systems to meet internal business and user requirements for non-routine projects.
• Collaborates with multiple cross-functional areas externally and internally for the implementation of system and business processes.
• Exercises sound judgement within defined procedures and practices to determine appropriate actions when accomplishing objectives.
• Applies a broad range of theories, concepts, principles, and methodologies to analytical assignments.
• Works under limited direction. Determines and develops approach to solutions. Work is evaluated upon completion to ensure objectives have been met.
• Monitor customer product usage and deploy cases to proper department for intervention.

What You'll Have

Qualifications

• Bachelor’s degree and/or a minimum of 2 years of experience in analysis or operations.
• Superior attention to detail and organizational skills.
• Skills and knowledge of statistical analysis.
• Advanced skills in Microsoft Excel.
• Ability to prepare actionable analysis of operational data.
• Experience with complex reporting tools.
• Experience with Salesforce or similar operational data tool.

Preferred Qualifications

• Microsoft Power BI dashboard development skills.
• Learning Management System reporting experience, Docebo experience preferred.
• Salesforce administration and/or reporting skills.
  • Professional Services Automation (PSA) tool experience, Certinia preferred
  • Customer Success Platform (CSP) tool experience, Gainsight preferred
• Six Sigma Yellow Belt or higher level.

Inclusion and Diversity at Lightspeed:

At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.

Equal Employment Opportunity Statement:

Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.

Important Note:

Applicants must be authorized to work in the U.S.

Ready to apply?

Take the next step in your career—apply today and join a team where your skills will make an impact!