About the job
About Surgical Safety Technologies
Surgical Safety Technologies Inc. is a fast-growing healthcare technology start-up with offices in New York City and Toronto. SST’s OR Black Box® is a platform that captures some of the world’s most valuable data from surgery and allows hospitals to identify, understand, and mitigate risk. The OR Black Box® is implemented in several of the most prestigious hospitals in North America and Europe and was named one of Time magazine’s Best Inventions of 2019. In recognition of our continued innovation and impact, SST was named to TIME’s World’s Top HealthTech Companies of 2025, listed among the top 10 organizations driving safer hospitals worldwide by Black Book Research, and joined the EU AI Pact, underscoring our leadership in the responsible application of AI in healthcare. We are a dynamic and mission-driven organization that aims to improve quality of healthcare and save lives of surgical patients around the world. If you share the same values, we encourage you to connect with us.
Position Overview
We are seeking a Sales Operations Analyst to help scale our go-to-market operations. This is a high-impact role that spans Salesforce administration, revenue analytics, and commercial support. Reporting to the VP of Commercial Operations, you will serve as a key operational partner to Sales, Finance, Marketing, and Customer Success, executing against strategic priorities, supporting our KPI framework, and enabling data-driven decision making across the full revenue lifecycle. This is an ideal role for someone early in their career who is eager to learn, takes initiative within a defined structure, and is looking to grow into a well-rounded Sales Operations professional.
Key Responsibilities
Salesforce Administration
• Collaborate with the VP of Commercial Operations to build, maintain, and improve SST’s Salesforce environment, including CRM health, data integrity, user management, and configuration.
• Support the build and maintenance of Salesforce Flows, Custom Objects, validation rules, and automation to support evolving sales and operational workflows.
• Develop and maintain Salesforce reports and dashboards for pipeline management, forecasting, and executive reporting.
• Learn and assist with Salesforce Agentforce capabilities to drive operational efficiency and sales productivity.
Revenue Analytics & KPI Reporting
• Maintain SST’s organizational KPI framework, ensuring consistent definitions, reliable data, and clear, timely reporting on revenue and sales performance.
• Analyze funnel performance, identify trends, and surface actionable insights for Marketing and Sales leadership.
• Support pipeline growth efforts by tracking l