Salesforce Administrator/Business Analyst

Title: Salesforce Administrator/Business Analyst

Reports to: Finance Director

Position Summary

The Salesforce Administrator / Business Analyst is responsible for the day-to-day administration, stability, and effective use of BOEC’s Salesforce organization and other office data systems. This role serves as the bridge between programs, development, finance, and leadership—ensuring that data systems support BOEC’s mission, daily operations, reporting needs, and long-term strategic goals.

This position focuses on system reliability, user support, data integrity, reporting, and process improvement, working closely with an external Salesforce consultant for advanced configuration and development.

Key Responsibilities:

Salesforce Administration & System Stability

• Serve as the primary internal administrator for BOEC’s Salesforce environment.
• Manage user access, permissions, roles, and profiles.
• Monitor system health, integrations, and data flows.
• Troubleshoot user issues and escalate complex technical issues to external consultants.
• Ensure system changes follow established governance and documentation standards.

Business Analysis & Process Improvement

• Partner with departments to understand workflows and data needs.
• Translate operational needs into clear system requirements and improvement recommendations.
• Identify opportunities to streamline processes, reduce manual work, and improve data quality.
• Document current-state and future-state workflows and system usage.

Data Integrity, Reporting & Insights

• Maintain high standards of data accuracy, consistency, and completeness.
• Create and maintain reports and dashboards for program operations and scheduling, leadership and board reporting, external compliance and grants.
• Establish data quality checks and regular audits and data governance.

User Training & Other IT Related Support

• Provide new-hire onboarding and ongoing training for organization Salesforce users.
• Create and maintain user guides, documentation, and training resources.
• Serve as the first point of contact for Salesforce-related questions.
• Promote consistent and effective system usage across departments.
• Liaison between other office systems and venders / users including phone system.

Vendor & Consultant Management

• Act as BOEC’s internal Salesforce Product Owner.
• Manage relationships with external Salesforce consultants or partners.
• Maintain a prioritized backlog of system requests and enhancements.
• Ensure consultant work aligns with BOEC priorities, budget, and timelines.

Governance & Documentation

• Maintain up-to-date system documentation, including:
• Data models, Custom objects and automations
• Integrations and workflows
• Support system planning aligned with BOEC’s strategic goals. 

Position Information and Benefits

• This is a full-time, year-round exempt position with the following benefits: generous paid time off (PTO) policy, health insurance, life insurance/AD&D, 403B retirement plan, 13 paid holidays, employee assistance program, employee professional development opportunities, pro-purchase program and employee ski pass when available.
• This position is located at the BOEC Administration Headquarters in Breckenridge, CO. A hybrid work schedule will be considered. Typical schedule is 9:00am to 5:00pm, M-F. 
• Starting salary range is $70,000 - $80,000 annually, DOE. 
• Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The duties above are not an exhaustive list of responsibilities, duties, and skills required for this position. Additional tasks may be assigned as needed.

BOEC strives to create environments that are just, equitable, diverse and inclusive and we are dedicated to providing outdoor experiences that are relevant and accessible to all participants regardless of race, ethnicity, sexual orientation, gender identification, religion, socioeconomic status, education or disability.

About Us

The Breckenridge Outdoor Education Center (BOEC), established in 1976 in Breckenridge, Colorado, is a 501(c)(3) non-profit organization dedicated to expanding the potential of individuals with disabilities and special needs through impactful, educational, and inspiring outdoor experiences. For almost 50 years, BOEC has offered outdoor recreational opportunities, led by highly trained professional staff and supported by over 300 dedicated volunteers. Participants from around the world engage in BOEC’s Adaptive Ski and Snowboard Program, Wilderness Program, and Internship Program. Operating primarily in Breckenridge, Colorado, BOEC serves over 2,500 participants annually, including adults and children with physical and cognitive disabilities, sensory differences, veterans and their families, and other historically underserved populations.

Qualifications

• 3+ years’ experience in database administration, CRM Administration, or business systems analysis.
• Hands-on experience administering Salesforce or comparable enterprise CRM.
• Strong analytical and problem-solving skills.
• Experience working with non-technical stakeholders and translating needs into system solutions.
• Strong documentation and communication skills.
• Proven ability to support mission-critical salesforce apps and core system.

Preferred

• Experience with Salesforce Nonprofit Success Pack, Program Management Module and Nonprofit Cloud.
• Experience in nonprofit, education, outdoor recreation, or human services organizations.
• Experience supporting revenue, grants, or operational workflows.
• Familiarity with other software platforms and salesforce apps including Paylocity, Donor Perfect, Form Assembly, Kulturra, Apphesive, Zapier and WaiverFile.
• Experience with software integrations, migration, reporting, and data governance best practices.