Lead or contribute to technology initiatives that address simple to moderately complex business problems across technology and business systems
Evaluate business, operational, and technical challenges, providing well‑reasoned recommendations and solution direction
Act as a trusted internal consultant, leveraging process definition, quality tools, and re‑engineering techniques to improve technical and business processes
Partner closely with business, product, and engineering teams to design and deliver comprehensive technology solutions
Translate product and business strategy into clear functional requirements for engineering teams, including epics, features, and user stories
Serve as the voice of the customer throughout the product lifecycle, ensuring solutions align with business and user needs
Author and maintain product requirements documentation, user stories, and acceptance criteria
Ensure alignment of epics and stories with broader product and business strategy; review and sign off on delivered features
Participate actively in agile ceremonies including standups, backlog grooming, retrospectives, and planning sessions for Scrum or Kanban teams
Manage release scope and timelines, negotiate trade‑offs, and proactively identify and escalate delivery risks or blockers
Coordinate communication and information flow between business and technology stakeholders to ensure alignment and transparency
Collaborate with internal teams, external partners, and stakeholders to build shared understanding of requirements and priorities
Support strategic initiatives by working closely with senior leaders and technology partners
Maintain a strong technical understanding of supported products and platforms, and stay current with emerging tools and technologies, including Generative AI solutions
Lead detailed analysis and research efforts to define accurate, efficient, and sustainable functional requirements
Contribute to or lead project documentation, and manage schedules, milestones, and deliverables for complex initiatives
Act as a key participant and subject‑matter