Business Analyst

NuCO2 is the nation’s leading provider of certified beverage grade carbon dioxide and draught beer grade nitrogen, providing continuous service to more than 150,000 customer locations and carbonating millions of beverages every day. With nearly 1,200 employees in over 150 locations across the United States, we believe using the finest ingredients is essential to serving the best beverages. Safety is our top priority and NuCO2 is defined by it. We provide a best-in-class safety program, and our safety equipment complies with national and international safety standards. 

The Business Analyst supports the IFS Field Service Management (FSM) platform by translating operational needs into clear requirements, process designs, and testable user stories.  This role partners with all parts of the organization to improve service execution, inventory/parts workflows, scheduling efficiency, and compliance.  The Business Analyst ensures solution quality by documenting end-to-end processes, defining functional requirements, validating data/reporting needs, and supporting UAT and change adoption.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Requirements and User Story Development

• Elicit, analyze, and document business requirements for FSM capabilities such as work orders, scheduling/dispatch, mobile execution, parts/inventory, service contracts, inspections/compliance workflows, billing.
• Translate needs into well-formed epics/user stories with acceptance criteria, business rules, and edge cases.
• Maintain traceability between business objectives, requirements, configuration decisions, and delivered functionality.

Process and Data Analysis

• Map current state vs future state processes and identify waste, variation, and automation opportunities with a Lean mindset.
• Define data requirements for reporting and operations such as service KPIs, cost drivers, and compliance records.
• Collaborate with departments on semantic definitions, metrics governance, and reporting requirements.

Solution Design Support

• Partner with architects/developers to validate feasibility and ensure platform configuration meets requirements.
• Support integration requirements across ERP/finance, inventory ordering, reverse logistics, and telemetry readiness.
• Document role-based workflows for various end users.

Testing, UAT, and Release Support

• Create test scenarios, UAT scripts, and support triage with clear reproduction steps and expected results.
• Validate delivered functionality against acceptance criteria and ensure regression coverage for critical workflows.
• Support release readiness communications and training materials with a clear and practical guide for users.

Change Enablement

• Assist with developing job aids, SOP updates, and adoption plans.
• Gather user feedback post-release and translate it into actionable backlog refinement inputs.

QUALIFICATIONS:

• 3+ years as a Business Analyst/Systems Analyst supporting enterprise applications.
• Experience with IFS FSM or similar FSM platform.
• Strong experience writing user stories, acceptance criteria, and business process documentation.
• Working knowledge of a field service organization.
• Experience supporting UAT and production releases.
• Experience with analytics/reporting tools such as Power BI/Tableau and workflow automation.
• Strong experience with SQL.
• Strong problem solving, analytical, planning and organizational skills.
• Ability to obtain, analyze, and interpret large amounts of data.
• High level of proficiency in MS Office Suite, JDE, IFS Field Service Management or other Field Service Management software.
• Well-developed business acumen to effectively guide/influence the priority of various stakeholders while delivering exceptional service to customers.
• Excellent verbal, written and presentation skills to effectively present information and respond to questions from customers, managers and groups of employees.

NuCO2 provides competitive pay and an exceptional benefits package, including health, dental, disability, and life insurance; paid holidays and vacation; a 401(k)-retirement plan; employee discounts; and opportunities for educational and professional development. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day! 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.