R10089082 Customer Master Data Specialist (Open)

Location:

Tulsa, OK - W. 7th St. - Management - Central BSC

How will you CONTRIBUTE and GROW?

Customer Master Data Specialists are responsible for creation and maintenance of all Airgas customer accounts in SAP. This includes not only the information about the customer but also their contacts, pricing, ordering information and preferences, account reps, and more. Accuracy and the ability to look at accounts and find issues are key for this role.

At Airgas, we RESPECT, HONOR and VALUE diversity.

Airgas is Hiring for a Customer Master Data Specialist - Tulsa, OK!

We are looking for you !

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.

• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.

• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.

• Early Access: Your benefits start after just 30 days of employment

Recruiter: Deondre Taylor | Deondre.Taylor@Airliquide.com | (302) 277-2429

Account Management:

• Efficiently handle all internal inbound requests for the creation and updates to customer accounts while keeping with data governance policies
• Maintain a comprehensive understanding of the account creation and modification processes to provide effective support and resolve related inquiries.
• Work closely with Senior Customer Master Data (CMD) Specialists on complex account activities, including branch closures, openings, mergers, and acquisitions.
• Collaborate with multiple teams, including sales, operations, and finance, to restructure large, complex accounts effectively. Monitor accounts to guarantee the appropriate collection or transfer of cylinders, timely closure of open orders, and closure of the previous customer account.

Operational Knowledge & Understanding:

• Develop and maintain a thorough understanding of fundamental branch operations, including order entry procedures, inventory management, and customer service protocols.
• Gain a deep understanding of how Customer Master Data impacts all teams within the organization, including sales, operations, finance, and logistics.
• Collaborate with business process experts to develop and refine comprehensive standard operating procedures (SOPs), process flow diagrams, and related documentation for CMD activities.

Pricing & System Utilization:

• Process inbound requests for new pricing agreements and pricing updates to existing customer accounts with meticulous attention to detail and accuracy while ensuring consistency and compliance with established pricing strategies.
• Work closely with bulk teams to manage asset billings, location placement, and pricing.

Customer Service Excellence:

• Maintain clear and professional communication via email, chat platforms, and telephone to address account-related issues and provide effective solutions.
• Document all communication and issue resolution activities in the appropriate systems.

Process Improvement & Efficiency:

• Proactively engage in learning and mastering new software tools, systems, and technologies relevant to the Customer Master Data (CMD) function.
• Identify and implement more streamlined and efficient methods for accomplishing daily tasks, contributing to improved productivity and reduced processing times.
• Document new processes and suggest updates to existing workflows to enhance overall operational effectiveness.

Additional Responsibilities:
Undertake other projects or duties as assigned by management, demonstrating flexibility and willingness to contribute to the overall team success.

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Are you a MATCH?

Required Education:

• High School Diploma/GED required

Required Length & Type of Experience:

• Previous SAP experience preferred

• Minimum 2 years of prior experience in an office environment with customer facing activities, internal or external

Knowledge, Skills & Abilities:

• Strong computer skills. Intermediate proficiency in Microsoft Excel and Google Suite as well as a demonstrated ability to utilize financial applications within SAP.

• Attention to detail.

• Ability to manipulate & analyze large amounts of data.

• Exhibits customer focused behavior such as building positive relationships and strives to understand customer’s needs, both internal and external. 

• Ability to deal with difficult situations in a diplomatic and professional manner. 

• Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues.

• Excellent oral and written communication and interpersonal skills. Ability to adjust communication methods based on customer situations.

• A positive approach and willingness to learn coupled with the ability to work in a team environment. 

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Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces  the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas 

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. 

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

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Equal Employment Opportunity Information
 

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. 

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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