Data Analyst

Job Title: Data Analyst

Reports to: Deputy Director

Position Classification: Non-Exempt

Wage: $19.71 top $22.00 an hour

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

What We Can Offer You-

Health Insurance: Traditional PPO Plan or HDHP plans available with Anthem Blue Cross Blue Shield. HAS, FSA, Dental Insurance and Vison insurance are also offered. Other offering- Life Ins, AD&D, Short- and Long-Term Disability.

PTO- Employees Receive the equivalent of 18 days of PTO per year, with an additional 5 days added after 4 years of Service, and other 5 days after 9 years of service. Our Company also offers 11 paid holidays.

Retirement Plan- After 1 month of service you will be able to participate in DWFS Group 401k Saving Plan, with company matching up dot 4.5%.

Tuition Reimbursement Program- For courses or programs that are a full semester or longer, the Company may contribute up to $500.00 per semester (maximum of two semesters per calendar year) towards the cost of tuition and books.

Professional Development- DWFS believes in supporting the individual growth of its employees. To encourage employee development, DWFS offers a professional development reimbursement program to eligible employees who attend job related seminars and certification programs.

One on One Coaching and Mentoring- DWFS strongly believes in development and having open lines of communication. We do regular coaching and mentoring with our staff.

Growth Opportunities- DWFS believes in the development of their staff, this leads to growth options. We regularly hire from within. Since we are nationwide, this opens many opportunities.

Primary Objectives of Position: Utilizes comprehensive knowledge of federal, state, local and private programs to ensure that the impact of jobseekers/employers accessing services are accurately counted in performance data.

Essential Job Functions: Conduct analysis of workforce activities. Use statistical sampling, auditing and observation of work in progress to evaluate compliance with policies and procedures and adherence to contract requirements. Implement continuous quality improvement through ongoing reviews of operations and administrative systems, identifying areas for improvement and suggesting enhancements. Review performance trends and provide technical assistance for identified areas of non-compliance or low performance. Assist with conducting quality reviews, prepare reports and monitoring documents for dissemination and effectively communicate findings and recommendations to management and appropriate staff. Review operational procedures, provide technical assistance and make recommendations to enhance current procedures and processes to ensure compliance and performance goals are met. Update and maintain document control system Created monitoring system to ensure consistency in application of operational procedures. Verify performance data and provide weekly performance reports to Senior Management and the leadership team. Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity.

Qualifications: Education: Bachelor Degree from an accredited college or university or equivalent.

Experience: Prefer minimum of 2 years related work experience. Must possess high degree of proficiency in data entry, Microsoft Office, and state appropriate state data entry systems. Requires knowledge of Workforce Programs and applicable federal, state, and local laws and regulations. Must possess excellent verbal and written communication skills as well as demonstrated Extreme Customer Service skills.

Skills/Abilities: Ability to clearly and concisely communicate with staff and leadership via presentations, in person, telephone, written and oral. Must be accustom to working in a complex, fast-paced and confidential work environment. Excellent verbal and written communication skills including ability to do public speaking. Demonstrated ability to use various software programs for correspondence, reports, statistical compilation, analysis and data base access.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Diversity is at the heart of our business. It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce. We strive to create a work environment that provides all our team members with equal access to information, development and opportunity. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring richness to our work environments. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing and retaining a base of employees that reflects the diversity of our customers is essential to our success.

Equal Opportunity Employer

Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.