At Trackforce, we are transforming how physical security operations are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection.
We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact.
Your Mission
You will be the crucial bridge to understanding our client's needs and developing a solution to meet these requirements. You understand the client's needs, effectively manage expectations, and subsequently relay all the information between the client and our internal teams and/or stakeholders. To make this happen, you will gather and transform technical requirements into clear projects that evolve into innovative client-centric solutions. You will also be required to transform all relevant integration requests into technical documentation that will be given to clients for final sign-off.
Your Day-to-Day
- Assess the functional and technical requirements related to integration projects
- Conduct research and analysis of business requirements; understand business needs and the challenges of the industry
- Understand the requests from internal and external stakeholders and managing expectations between all parties involved
- Communicate effectively the needs of the clients to our internal developers
- Working with the team, you will define scope; identify, create, update use cases and acceptance criteria, and provide functional specifications
- Maintain consistency between client needs and the proposed technical solutions
- Create and maintain documentation of the proposed technical solutions
- Produce technical documentation (Statement of Work, Detailed Design Documents) for client sign off
- Leverage creative solutions in a fast-paced environment
- Import and update client data using API
- Write queries to create client reporting dashboards and exports for third party systems
Your Skills & Experience
- A technical diploma in Business Analysis or relevant equivalent experience
- 4+ years’ experience in a similar role
- SQL and intermediate to advanced knowledge of query language.
- Excellent customer service skills, including the ability to communicate information effectively in person as well as in written form.
- Ability to speak the language of the clients and the ability to reproduce the technical written equivalent to our internal developers.
- Experience in working with open APIs and middleware is a must
- Experience in large-scale Data Migration
- Ability to anticipate situations and react proactively
- Proficiency in situational analysis, extensive problem-solving skills, and superior time management skills
- Experience in working across multiple teams
- Experience in scoping and supporting integrations
- SaaS and programming experience, an asset
- Innovative self-starter, and a team player that leads by example
- Experience in professional services
Working at Trackforce
At Trackforce, we operate in a hybrid model of work, offering flexibility to balance in‑office collaboration with remote work. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.
Planned office relocation (April) near McGill University in Montreal, offering a more central and accessible workspace.
Benefits We Offer
· Hybrid and flexible work model
· Three weeks of vacation starting in your first year
· Paid sick days & family obligation days
· Comprehensive health & dental coverage from Day 1
· 24/7 telemedicine access
· Mental health & wellness support
· Life insurance, AD&D, long term‑ disability & critical illness coverage
· RRSP & DPSP with employer matching
· Employee referral bonus
· Paid volunteer day & recognition programs
#LI-Hybrid
At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.