Data Specialist

Data Entry Specialist

Full Time, 80 Hours Per Pay Period, Day Shifts

Covenant Health Overview:

Covenant Health is the region’s top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times.

Position Summary:

To maintain accurate and timely data entry of all additions and/or revision for the Materials Management Information System (MMIS) and Contract Repository. This position involves the maintenance of the Purchasing and Contract Management databases in Supply Chain Management.

Integrity                                                                                                               

• Assists Corporate Revenue Processes and Charge Master Analyst to recognize, identify and solve in problems associated with the data entry process flow.
• Demonstrates knowledge of all data entry tools and process flows for proper data entry.
• Works collaboratively with Corporate Materials Management staffs to ensure and maintain data integrity between “upstream” and “downstream” systems.
• Does not promote or participate in solicitation during working hours within the department.
• Performs other duties as assigned to the satisfaction of the Corporate Revenue Processes and Charge Master Analyst.
• Supports, models and adheres to the desired behaviors of the KBOS constitution and Covenant Health for integrity which are; hold others accountable for living the values and behaviors, protect confidential information, deal with difficult issues honestly, directly, respectfully and tell the truth.

Quality

• Collect manual and automated data from multiple sources to be processed in the system.
• Work with facility revenue generating departments, facility medical staff offices, Nursing Service personnel, Business Office personnel, and Information Systems personnel to ensure that the data collected is valid, reliable, and timely.
• Maintain and/or update the charge master and physician table files: add/change any table file data including, but not limited to, charge description, revenue code, CPT4/HCPCS code, physician name, physician address and phone number, NPI, etc.
• Seek direction and guidance for non-routine matters pertaining to the data entry process.
• Supports, models and adheres to the desired behaviors of the KBOS Constitution for quality which are; celebrate and reward successes, seek out better ways to do our job, set improvement goals and standards striving to meet or exceed them, participate in forming and being part of work teams when necessary and do not say "It's not my job".

Serving the Customer

• Communicates effectively with facility revenue generating departments, facility medical staff offices, Nursing Service personnel, Business Office personnel, and Information Systems personnel using verbal, nonverbal and written communication skills.
• Consults and works collaboratively with Corporate Revenue Processes and Charge Master Analyst, co-workers, information systems, and other hospital personnel, effectively performing tasks of position.
• Provide friendly customer service to all users of the system by answering questions and responding in a quick manner.
• Supports, models and adheres to the desired behaviors of the KBOS Constitution and Covenant Health for service which are; take ownership for our mistakes, resolve customer problems on the spot whenever possible, treat all people with respect and kindness, strive to meet or exceed customer expectations, collect and use customer feedback/data to improve processes and service and set an example for accountability and responsiveness: return e-mail and phone calls promptly, assure deadlines are met, keep commitments.

Caring

• Displays a willingness to generate a positive, harmonious relationship with all co-workers and the public as a whole.
• Maintains lines of communications in an ongoing effort to improve the overall quality of the data entry process flow.
• Promotes good public relations for the department adhering to desired behaviors.
• Supports, models and adheres to desired behaviors of the KBOS Constitution for caring which are; build a trusting environment by listening with an open mind and valuing different opinions; asking questions for understanding and allowing others to speak openly, do not gossip or criticize people behind their back, resolve conflicts, notice and express appreciation for good work and respect differences by listening with an open mind.

Developing People

• Attends in-services and other meetings as required e.g. HIPAA I, II, III. , Integrity Refresher, etc. to enhance growth and development.
• Provides assistance to employees pertaining to status of data entry for charge master or physician table file related matters.
• Participates freely in department improvement opportunities and/or activities whenever called upon to do so.
• Supports, models and adheres to desired behaviors of the KBOS Constitution for developing people which are; commit time to learning and development, help others obtain the information and skills they need to succeed on the job, and utilize training, education and development opportunities.

Using the Community’s Resources Wisely

• Demonstrates promptness in reporting for and completing work ensuring follow-through on assigned tasks.
• Follows protocols as established by the department.
• Demonstrates appropriate utilization of resources, i.e., equipment and supplies.
• Supports, models and adheres to the desired behaviors of the KBOS Constitution for using the community’s resources wisely which are; be aware of cost and quality when making spending decisions, demonstrate a personal commitment to reduce waste, consider the impact on other departments and facilities within Covenant Health when making decisions or taking action and ensure that meetings lead to solutions.

Minimum Education:           

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.  Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:         

One (1) to three (3) years health care related experience preferred.  Good computer skills and knowledge of software applications required.  Working knowledge in finance and related office skills preferred.  Must be knowledgeable and competent in use of PC's, Windows, spreadsheet applications (Excel), and word processing (MS Word) software.  Must have good public relation skills. 

Licensure Requirement:      

None