FLEX Project Manager / Business Analyst, ITSM Reporting and Analytics

FLEX Project Manager / Business Analyst, ITSM Reporting and Analytics

Marriott International has an exciting opportunity for a FLEX Project Manager / Business Analyst on the Enterprise ITSM Reporting and Analytics team.  This dual role is part of a team focused on building, managing, and performing delivery of actionable reporting as part of the Enterprise ITSM Reporting and Analytics team supporting Marriott’s Global Technology operations teams. Our team goal is to provide meaningful data to the business in order to drive continual improvement of technology delivery and service for the benefit of our customers. 

The successful candidate will have the following competencies:

• Be able to perform a dual role as both a Project Manager and a Business Analyst, with responsibility for managing ITSM reporting projects, building data definitions, gathering requirements, and managing the workflow of our high-performing reporting team

• Experience with managing and/or deploying ITSM and ITIL related operations projects with a take charge attitude and a strong drive for success

• Have a passion for data and analytics technologies

• Ability to resolve complex issues and provide input for decisions

• Collaborate on multiple projects with multiple stakeholders to ensure successful completion

• Be able to act as a Scrum Master for the reporting team and potentially other practice teams to drive work management

Education and Experience

Required:

• 5+ years’ experience in IT project management implementing enterprise data capabilities and products

• Undergraduate degree or equivalent experience

• Experience defining and implementing ITSM Metric governance

• Experience leading complex data initiatives with multiple stakeholders and end users including both technical and non-technical partners.

• Demonstrated record of managing projects from inception to successful implementation.

• Ability to build positive and collaborative relationships with stakeholders at multiple levels

• Experience collecting requirements, building work management processes, and building metric definitions 

• Ability to write technical documentation

Preferred Skills and Expertise:

• Experience with Atlassian (JIRA/Confluence) 

• Experience with managing SharePoint sites

• Experience with Service Now reporting platform

• Experience with both PowerBI and cloud data warehouse services

• Experience running Scrum with familiarity with Kanban

• Proficiency in data audit and enforcing data standards

• Experience defining and implementing data governance process

• PMP or CBAP certification (nice to have)

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.