Functional Business Analyst II

The Functional Business Analyst II will develop a deep understanding of the company’s Claims processes, systems, and product portfolios to support opportunities for improvements, conceptualize viable and cost-effective designs, and implement business and technology solutions.  The position will serve as a liaison between users and internal/external business partners in the development of new systems and enhancement of existing systems.  Once established in the role, this individual will develop as a Subject Matter Expert (SME) for processes and systems.

Responsibilities 

• Analyze and determine the need to change a business process or application through new development or customization of a packaged solution
• Rationalize existing applications to continuously improve functionality, eliminate redundancies, reduce cost, and drive maximum long-term business value
• Align the business team around the scope of a solution and the logical requirements for the technical team to implement
• Contribute to product roadmaps for assigned systems, including upgrades, enhancements, and integrations
• Contribute to business cases and cost benefit analyses for new systems, features, or operational processes as required
• Develop and deploy agile engineering best practices throughout development lifecycle
• Develop a whole systems approach to analyze business issues and implement holistic solutions; consider upstream and downstream impacts
• Develop understanding and apply BA core concepts of Need, Change, Solution, Stakeholder, Value and Context understanding the user journey and the end-product
• Assist in projects by:
  • Performing the role of Project Manager, Business Analyst and Tester when required
  • Facilitating the negotiation of requirements amongst multiple stakeholders
  • Delivering elements of solution design, including business rules, wireframes, or other detailed output with the implementation team
  • Assist, coordinate or lead portions of small/simple projects
  • Developing use cases and executing user acceptance plan and testing criteria
  • Documenting process diagrams, training materials/job aids
  • Coordinating and participating in implementations
  • Assisting in resource allocation planning
• Participate in the development of process controls that monitor system-efficiency and provide security within internal applications and external vendors
• Coordinate issue resolution and escalation, and manage expectations across users and stakeholders
• Report progress on assigned tasks

COMPETENCIES 

•     Communicate effectively through presentation and written notification

•     Multi-task and pivot to changing priorities in a fast-paced environment

•     Work independently or as part of a team

•     Build collaborative working relationships

•     Problem-solve using process, workflow, or technology in an organized and logical manner

•     Develop solutions in a cost-effective and customer-centric manner

•     Demonstrate continuous learning and improvement approach in self and work

•     Exercise professional judgment, assume responsibility for decisions and outcomes

•     Influence others with facts, trend analysis and other supporting data, negotiate effectively for win-win outcomes, and engage and motivate team members

•     Embrace change and successfully implement new approaches and ideas

Skills

• Communication
• Customer service
• Fluency in business Spanish
• Systems administration
• Collaboration
• Attention to detail
• Problem-solving
• Prioritization
• Organization
• Project management
• Time management
• Flexibility
• Ability to teach and mentor

Education and Experience 

•     Bachelor’s Degree and / or 3-5 years of related experience

•     Proficiency in MS Office (Outlook, Excel, Word, PowerPoint)

• Agile and Waterfall methodologies

•     Insurance industry experience is a plus and Business Analyst experience preferred