Operations Excellence Business Analyst Intern

MSIG USA continues to grow! 

Company Overview:

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

If you’re the kind of student who loves solving puzzles, improving how things work, and exploring how AI and automation are transforming business, this internship puts you right in the center of the action.

You won’t be fetching coffee you will be helping shape how a modern insurance organization operates. You’ll map real processes, analyze real data, and contribute to real automation solutions used across the company. Your work will matter, and you’ll walk away with skills that employers Love.

What You’ll do:

The Operations Excellence Business Analyst Intern plays a key role in supporting process improvement, documentation, performance analysis, and early-stage automation and Copilot use‑case development across insurance operations. This internship offers hands‑on experience in understanding how core operational functions such as billing, collections, underwriting support, and policy administration work within a regulated insurance environment.

You’ll collaborate with teams across Operations, Underwriting, Technology, and other business functions to help map workflows, analyze performance, and contribute to solutions that improve efficiency, accuracy, and customer experience.

This role is ideal for students who enjoy problem‑solving, process thinking, and exploring how automation and AI can transform business operations.

Key Responsibilities:

Process Documentation & Analysis

• Assist in documenting end‑to‑end operational processes using tools such as SIPOC diagrams, swim lanes, and RACI charts.
• Help define current‑state and future‑state workflows, including decision points and exception paths.
• Support identification of inefficiencies, bottlenecks, and control gaps.
• Maintain and update process documentation to ensure accuracy and version control.

Data & Performance Analysis

• Analyze operational metrics such as cycle time, backlog, error rates, and SLA performance.
• Prepare basic reports, dashboards, and insights for Operations leadership.
• Support root‑cause analysis and help quantify operational impacts.
• Assist in tracking benefits from process improvements and automation initiatives.

Automation & Copilot Use‑Case Support

• Contribute to defining business use cases for automation and Copilot solutions.
• Help document required inputs, expected outputs, exception scenarios, and human‑in‑the‑loop controls.
• Participate in business acceptance testing and solution validation.
• Collaborate with Technology and Automation teams to ensure alignment with business requirements.

Continuous Improvement & Change Support

• Support Lean and continuous improvement activities across operations.
• Assist in developing SOPs, job aids, and training materials.
• Help assess change impacts and operational readiness for new processes or tools.
• Participate in pilots and proof‑of‑concept initiatives.

Governance & Controls

• Help document business controls and operational evidence requirements.
• Support audit, risk, and compliance tracking activities.
• Ensure process updates align with regulatory and governance standards.

Qualifications

• Currently pursuing a Bachelor’s degree in Business, Finance, Industrial Engineering, Operations, Information Systems, or a related field.
• Strong analytical and problem‑solving skills with attention to detail.
• Interest in process improvement, operations, and business analytics.
• Familiarity with process mapping techniques (SIPOC, swim lanes, RACI) is a plus.
• Proficiency in Excel; exposure to Power BI, Tableau, or similar tools is helpful.
• Interest in automation, AI, and digital transformation.
• Strong written and verbal communication skills.
• Self-starter with strong analytical skills

What Success Looks Like

• Clear, accurate process documentation that supports operational improvement.
• Actionable insights that help teams make informed decisions.
• Well‑structured automation and Copilot use cases that demonstrate business value.
• Consistent follow‑through and high‑quality execution on assigned tasks.
• Strong collaboration with Operations, Underwriting, Technology, and other teams.

Program Overview/Benefits:

• Program Dates: June 2, 2026- August 14, 2026
• 3 Day Induction: June 2 - June 4, 2026 (Location, Warren, NJ)
• Hybrid Schedule: Minimum 3 days in the office per week
• Compensation: Hourly rate of $25.00

It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!  

It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.