Salesforce Business Analyst

• Requirements regarding Gathering & Analysis:
• Collaborate with business stakeholders to understand processes, scope and pain points.
• Document functional requirements, user stories, and acceptance criteria.
• Align requirements working with Salesforce solution team
• Conduct business gap analysis & FIT Gap analysis
• Ability to run Salesforce reports and dashboards and perform data analysis
• Own Requirements end to end.
• Solution Design & Validation:
• Work closely with architects and developers to share requirements and provide clarity on solutions.
• Validate solutions against business needs and Salesforce best practices.
• Conduct demo and smoke testing of delivered solutions
• Process Optimization:
• Identify opportunities for automation and process improvements within Salesforce.
• Business gaps of processes ( to be and current state)
• Testing & Quality Assurance:
• Support UAT, triage defects, smoke test , validate defects, and ensure successful deployment.
• Stakeholder Communication:
• Act as a liaison between business and technical teams, ensuring clear communication and alignment.
• Training & Documentation:
• Prepare user guides and conduct training sessions for end-users.

Required Skills & Qualifications

• Experience:
• 12+ years in IT with at least 8 years as a Salesforce Business Analyst.
• Proven experience in multi-cloud Salesforce implementations.
• Certifications:
• Minimum two Salesforce certifications: Salesforce Admin, Sales Cloud consultant is mandatory to have.
• Technical Knowledge:
• Strong understanding of Salesforce data model, automation tools (Flows, Process Builder), and reporting.
• Familiarity with integration tools and data migration strategies.
• Ability to create reports & dashboards in Salesforce
• Ability to download Salesforce data using data loader
• Ability to work within Excel Sheet Pivot tables , VLOOKUP.
• Analytical & Communication Skills:
• Excellent problem-solving, documentation, and stakeholder management skills.

Preferred Qualifications

• Experience with Agile/Scrum methodologies.
• Knowledge of Salesforce Sales Cloud and Salesforce Administration.
• Exposure to Data Governance and MDM practices.
• Under Graduation Degree in Computer Science or Engineering is a must have. (four-year college degree)