As a Senior Business Analyst with EPCOR you will be responsible for SaaS product support, analysis, design, and execution of process improvements, including AMI (automated metering infrastructure) implementations. You will work closely and in-person with cross-functional teams to gather requirements, produce documentation including flowcharts and process narratives, and deliver solutions that enhance EPCOR’s operational efficiency and customer satisfaction. This position requires extensive interaction and collaboration with various areas of the organization.
Key Responsibilities:
Product support: Learn and become SME in EPCOR’s SaaS applications and business processes.
AMI Implementation: Analysis and execution of CIS and AMI projects, collaborating with stakeholders to define project scope, objectives, and deliverables.
Requirements Gathering: Work with internal teams, including IT, operations, finance, regulatory, engineering, back-office, and customer care, to gather and document business requirements for internal process improvements, best practices, and SaaS support.
SaaS Testing: Participate in the development and implementation of testing strategies for SaaS solutions related to CIS and AMI, including functional, regression, and user acceptance testing (UAT). Ensure high-quality delivery by collaborating with vendors, technical teams, and end users. Documentation of current and future states based on EPCOR business cases and requirements.
Data Analysis: Analyze data related to EPCOR’s business processes, meter performance, and customer behavior to identify trends and provide actionable insights for decision-making. Minimum intermediate Excel skills required, e.g., vlookups, pivot tables, and formula usage.
Project Coordination: Assist in the coordination of project timelines and resources, ensuring alignment with organizational goals and regulatory requirements. The ability to create and communicate a gantt chart is required.
Stakeholder Engagement: Facilitate communication between technical and non-technical stakeholders, ensuring a clear understanding of project goals, requirements, and progress. Extensive direct interviews of internal resources to interrogate processes is required.
Training and Documentation: Assist in the creation of training materials and training sessions for staff on new processes and process improvements, ensuring smooth adoption and compliance.
Continuous Improvement: Identify opportunities for process improvements related to EPCOR’s business and propose solutions that enhance operational efficiency and customer experience.
Qualifications:
Minimum of 5 years of experience in process documentation using Visio and writing process narratives.
Proven experience in SaaS application testing, including user acceptance testing (UAT) and functional testing.
Strong analytical skills, with proficiency in data analysis tools and methodologies.
Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
An inquisitive nature that seeks to understand how and why, and is able to identify efficiency gaps and risks and recommend improvements.
Project experience, particularly in the implementation of technology solutions in a utility environment. The ability to work as part of a project team and be able to support the overall initiative.
Familiarity with regulatory requirements and industry standards related to water utilities and AMI is a plus.
Additional Information
This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities, skills, or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties at any time. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.
While this position involves desk work, a large percentage of time will be spent interacting with individuals and teams and leading workshops. Excellent listening, note taking, and research and investigation skills are essential to success in this position.
While EPCOR offers a hybrid remote/in-office work benefit, this is not a remote position in the purest sense, and in-office requirements may be unpredictable.