Senior Business Analyst, Digital Banking

**Posting Deadline: Please submit your application by 11:59 PM PST, March 5, 2026**

Position Type: Temporary

Duration: Approximately ten (10) months

Together, Let’s Do Great Things!

We're a financial services co-operative with an expansive reach on Vancouver Island, the Gulf and Discovery Islands and North Central BC. Joining us is your chance to work, and do good, locally. We are looking for a Senior Business Analyst, Digital Banking, so if you’re passionate about implementing new digital banking platforms, overseeing projects that drive growth across all digital segments, and support corporate strategy, we’d like to hear from you.

What’s the role?

Reporting to the AVP, Enterprise Applications, the Senior Business Analyst, Digital Banking assists with implementing new digital banking platforms and building channel strategies while ensuring alignment to Coastal Community’s corporate strategy. This role supports a high-quality Member experience for Coastal Community’s digital banking channels by leading digital banking implementation work effort, executing product strategies, and overseeing projects that drive growth across all digital segments. The Senior Business Analyst, Digital Banking works closely with internal strategic partners including IT Solutions, Marketing, Personal Banking, Business Banking, Wealth Management, Operations and Compliance teams in the successful roll-out of new digital products and services from the member and channel perspective.

Your duties will include: 

• Leads and conducts in-depth competitive analysis to determine gaps within current digital offerings and informs strategic recommendations.
• Identifies and champions opportunities for advancement through automation and the enhancement of digital channels, guiding team members in evaluating and prioritizing improvements.
• Collaborates closely with Business Analysts and Project Managers to ensure efficient delivery of quality outcomes.
• Leads and collaborates with internal cross-functional teams to prioritize and implement Coastal Community’s digital roadmap ensuring alignment and accountability across workstreams.
• Delivers comprehensive data analytics on trends, opportunities, and benchmarking, providing high value insights that support decision making.
• Supports and contributes advanced expertise to project management activities across digital projects - including online, mobile, onboarding, lending, and digital product delivery channels-ensuring coordinated execution.
• Reviews and provides expert direction on project scope to pinpoint gaps and potential issues.
• Facilitates meaningful stakeholder engagement to ensure clear communication, alignment, and shared understanding across impacted groups.
• Organizes and leads, User Acceptance Testing (UAT) and user requirements meetings, applying deep knowledge of digital banking processes ensuring quality standards and team readiness.
• Manages vendor interactions to confirm products and services meet established specifications and supports optimal digital channel performance.
• Cultivates and maintains strong relationships with key stakeholders including IT Solutions, Marketing, Personal Banking, Business Banking, Wealth Management, Operations and Compliance and providing clarification and expertise during new capability launches and enhancements.
• Applies advanced analytical and troubleshooting skills to assist in the timely resolution of digital banking issues.
• Initiates business incidents for concerns related to managed digital channels, ensuring accurate documentation and follow-through.
• Escalates high-priority issues as necessary using sound judgement and expert level understanding of digital channel impacts.

What are we looking for?

• Completion of a college diploma or university degree in a related discipline. An equivalent combination of education, training, and experience may also be considered.
• Business Analysis training/certification
• Certified Business Analysis professional (CBAP)
• Minimum of five (5) years of progressive experience in Business Analysis
• 3–5 years leading project teams or workstreams
• Experience with web services, online tech, and User Interface (UI) design
• Background in digital platform implementation and product lifecycle
• Managed digital experiences across retail, small business and commercial channels
• Financial services or credit union experience is an asset

Ideally, you are a flexible, collaborative team player with:

• Committed to enhancing the end-to-end Member experience
• Builds effective relationships across teams and levels
• Skilled in data-driven analysis, research, and problem-solving
• Strong presenter with high-level influence
• Successful track record in digital product management and UI/UX improvements
• Able to explain technical concepts to non-technical audiences
• Excellent organizational and prioritization skills; understands business processes
• Proficient in Microsoft Excel, PowerPoint, Visio, and Adobe suite
• Results-oriented, entrepreneurial, and thrives in fast-paced environment

Who are we?

Established in 1946, Coastal Community Credit Union puts people's needs first and invests in communities across Vancouver Island, the Discovery and Gulf Islands, and in North Central BC.  We’re proud of the legacy we’ve built and the things that make us who we are:

• We’re 100% member-owned, with all decisions made locally—right here in BC.
• We’re a growing organization with $5.6 billion in assets under management.
• Coastal Community helps improve the financial health of over 110,000 members as well as insurance and wealth clients through our 32 branches, 19 insurance offices, our business centres, plus our wide range of online and digital services.
• We believe in making meaningful contributions to the communities we call home through grants, education awards, sponsorships, and fundraising.

At Coastal Community we are dedicated to serving our local community by prioritizing diversity, equality, inclusion, and supporting a sense of belonging for all. We value every individual’s unique experience and perspective. As a result, we empower individuals to achieve their financial goals, enrich lives, and build healthier communities.

Embarking on a journey with Coastal Community means joining an exceptional team, engaging in meaningful work, and enjoying fulfilling experiences along the way. We take pride in offering a comprehensive total rewards package and a workplace culture that’s second to none. This includes a commitment to work/life balance, a substantial extended benefits package, an impressive 11.75% employer-paid RRSP contribution, investments in your education and training, banking perks, and so much more! Join us and be part of a community that values your growth and success!

Career Band Range (Annual Salary) - $81,156.00 to $117,970.00

The posted salary range is designed to reflect a broad career band, encompassing a variety of roles within our organization and serves as a general guideline. Your final compensation will be tailored to your unique skills, experience, and the responsibilities of the role.

If this role resonates with your passion and skills, we would love to hear from you!