Senior D365 Business Analyst

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA. 

The Senior D365 Business Analyst is a trusted functional leader for the D365 Finance & Operations ERP platform, responsible for balancing day-to-day operational support with strategic delivery. This role leads functional design, upgrade planning, testing, and UAT coordination to ensure system stability, compliance, and continuous improvement across the ERP landscape.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

Business Partnership & Functional Leadership

• Act as the primary functional advisor to Finance, Supply Chain, and operational stakeholders.
• Lead requirements discovery, solution workshops, and design reviews.
• Translate business needs into functional design documents, user stories, and acceptance criteria.
• Provide guidance on D365 best practices.

Functional Solution Design & Configuration

• Own functional design and configuration across D365 F&O modules – Finance, Supply Chain, Project Management and Accounting.
• Configure D365 to support business processes while minimizing customizations.
• Define functional specifications for extensions, integrations, workflows, and reports.
• Collaborate with developers and partners to ensure functional intent is met.

Day-to-Day ERP Support

• Provide senior-level functional support, including issue triage, root cause analysis, and resolution.
• Act as an escalation point for complex or high-impact production issues.
• Perform configuration updates and support data corrections where required.
• Support critical business cycles such as month-end, quarter-end, and year-end close.

Upgrade Planning & Release Readiness

• Lead functional planning for D365 platform upgrades, hotfixes, and feature releases.
• Coordinate regression testing and validate upgrade readiness across ERP workstreams.
• Partner with technical teams to review release notes, deprecations, and feature enablement.

Testing & UAT Coordination

• Own functional test strategy across SIT, regression testing, and UAT.
• Coordinate UAT planning, execution, and defect triage with business users.
• Ensure test scenarios cover critical business processes.
• Validate fixes and confirm business sign-off prior to production deployments.

Governance, Change & Continuous Improvement

• Develop and maintain functional documentation, SOPs, and training materials.
• Support change management and user readiness activities.
• Identify opportunities for process improvement and automation within D365.

Data, Reporting & Controls

• Partner with reporting teams to define KPIs and reporting requirements.
• Support data validation, reconciliations, and downstream reporting accuracy.
• Ensure data integrity across integrations and reporting platforms.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.  
• All other duties as assigned

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• 10+ years of ERP Business / Functional Analyst experience.
• Strong hands-on experience with D365 Finance & Operations.
• Proven experience leading upgrades, testing, and UAT for enterprise ERP systems.
• Experience providing production support in a live ERP environment.
• Strong stakeholder management and communication skills.

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.  

Client Delight I own every client experience and its impact on results.  

Take Action I am empowered and empower others to act now.  

Grow Talent I own my development and invest in the development of others.   

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.  

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.  

Embrace Diversity I create an environment of awareness and respect.  

Always Innovate I am bold and creative in everything I do. 

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  More information about EVERSANA’s benefits package can be found at eversana.com/careers.  EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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