Business Analyst

We are seeking a Business Analyst for a local government with a track record of hands-on experience in:

• Performing data analysis to identify process improvement opportunities.
• Coordinating and assisting with daily transit and administrative operational activities.
• Collaborating with cross functional teams and improving process efficiencies.
• Measuring, monitoring key performance indicators, and assisting operational teams to achieve them.

Key responsibilities for this position are as follows:

• Directs and develops initiatives to improve quality and efficiency of services offered by agency.
• Assists in the creation of key performance indicators and strategic objectives for the business unit.
• Measures and monitors the performance effectiveness of the business unit against key performance indicators and identify actionable areas for improvement.
• Gathers and analyzes operational data to identify opportunities for process improvement using tools such as pivot charts in Excel, Microsoft Power BI, or similar Business Intelligence tools.
• Performs statistical analysis such as regression analysis, to identify trends, make presentations and ad-hoc reports to drive better business decisions.
• Learns and uses existing transit specific applications, run reports, and provide operational metrics for review and analysis.
• Manages vendors and their deliverables, holding them accountable to contractual terms, tracking budgets and coordinating system enhancements.
• Supports and assists with the continuous improvement of technologies such as Computer Aided Dispatch & Automated Vehicle Location system, Yard Management system and asset management system
• Conducts research on best practices and industry trends in innovative business solutions.

Basic requirements:

• At least 2 years of verifiable data analytic experience
• Heavy proficiency in Excel, PowerPoint, and Microsoft BI
• Proficiency in SQL querying
• Preference given to candidates with experience in transit or fleet management
• Preference given to candidates with experience in AssetWorks, TransTrack, ChargePoint reporting, Geotab Fleet Tracking, or FuelMaster applications

Work Location: In person