At Helm Operations, we build the software that keeps the world’s maritime operations moving. From tugboats in Vancouver Harbour to offshore service vessels in the North Sea, crews rely on Helm CONNECT every day and we don’t take that lightly.
We’ve grown from a small start-up on Canada’s west coast into a global leader in maritime software by doing things differently: caring deeply about our customers, taking ownership, and building solutions that actually work in the real world. That’s The Helm Way.
We’re looking for a Business Analyst who’s curious, driven, and excited by problem-solving. In this role, you’ll work at the centre of people, process, and technology, turning business needs into clear requirements, shaping smart solutions, and helping customers see real value from what we build. If you love learning, asking the right questions, and seeing your work make an impact, you’ll feel right at home here.
Engages with external stakeholders to understand changes in business needs, capture/document business requirements using brainstorming, interviews, observations, document analysis and workshops
Working with clients to ensure that the overall project scope is balanced with the desired business outcomes and overall value.
Analyze business and user needs, document requirements, and translate them into effective requirement specifications.
Formulate and define development scope and objectives based on business, stakeholder and solution requirements.
Create detailed requirements and solution design documentation.
Building wireframes and documentation to communicate ideas and workflows. Strong UX design skills are not needed, but an understanding of workflows is!
Support the design and delivery of successful solutions – on time, within budget and according to specifications.
Ability to self-organize work duties and set priorities
Performs the role of project manager for small incremental projects by overseeing time, scope, and quality management
Manage communication between other Helm teams and the PS dev team
Perform final QA approval as well as test plan and test case development, and assist implementation specialists in deploying the completed solution.
Develop training program and materials for designed solutions.
Provide orientation, guidance and informal training to other employees
Post-secondary degree / diploma or certificate in Computer Science, Information Systems, Business or an equivalent combination of education, training and experience.
BABOK certification would be an asset.
Knowledge of Software Development Life Cycle and methodologies
Strong understanding of applicable business systems and industry requirements
Communicable understanding of internet technologies: APIs, AWS
Knowledge of programming languages and relational database design would be an asset
Strong written and oral communication skills.
Ability to deliver quality work and meet deadlines.
Excellent time management skills across multiple projects.
Ability to identify and serve customers, consistently achieving a high level of customer satisfaction through assessing needs, establishing goals and resolving issues.
Ability to work well under pressure.
The role is remote
· Flexible hours with overlap in core business time.
· Competitive salary (500 – 700 ZAR) + bonus.
· Paid vacation, 7 floater days, and your birthday day off.
· Comprehensive benefits from day 1.
· Fitness reimbursement.
· Employee Stock Purchase Plan (after 6 months).
· Learning & professional development pathways available.
· Inclusive culture & remote-team events.