Business Analyst
CollaberaCompany Description
We provide cost-effective, high quality IT resources to meet talent needs through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera has been a leader in IT staffing for over 24 years and is one of the largest diversity IT staffing firms in the industry. We are known for our high-touch, customer-centric approach, offering our clients unmatched quality, responsiveness and flexibility. We are appreciated by our clients for our streamlined execution, highly efficient service and exceptional talent management that go above and beyond traditional staffing services. Collabera has been named the Best Staffing Firm to Work For in the large firm category by Staffing Industry Analysts, the global advisor on contingent work, for four consecutive years.
Job Description
Position Details:
Job Title: Business Analyst
Duration: 1 year. Potential to extend or convert.
Location: Ashburn, VA - 20147
Job Description:
This is an individual contributor role responsible for identifying and resolving issues of moderate complexity. This position is at an intermediate professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance. The candidate will be apart of the Token Service department. This person needs to have the ability to follow something from A to Z, but at the same time be flexible. They also need to be able to explain complex technical terminology in a simple way. They will be on the phone with clients, and communicating with them via email and in person.
• Looking for a Detailed Oriented Person with Auditing, Accounting and Project Management Background
• This person will translate technical language to business language for internal employees and clients
• Collaborating with internal group and some specific clients
• Mix of Accounting and Technical Analyst
Responsibilities:
• Provide implementation project management support to client institutions and processors in assigned region to ensure customer expectations are exceeded regarding Token Service Programs.
• Coordinate directly with customers to understand Token Service program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact.
• Manage routine and non-routine, moderately complex processing and change requests, as well as support customer Chip Card initiatives.
• Assess operational opportunities to increase service quality or efficiency.
• Prepare and maintain detailed project plans, status reports, and issues logs.
• Build and enhance positive working relationships with client institutions, processors and internal stakeholders.
• Represent customer system and operational requirements to internal organizations.
• Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Coordinate internal resources to ensure delivery on commitments.
• Report customer project accomplishments and deliverables to management monthly.
Qualifications
Qualifications:
• Typically requires a minimum of 3-5 years experience in a customer support role.
• Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
• Excellent time management, organization, and planning skills are essential.
• Ability to comprehend and translate technical issues.
• Ability to synthesize technical information and apply to business solutions.
• Able to set priorities, influence others, and manage customer expectations.
• Demonstrated success in customer relationship management.
• Self starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
• Strong verbal, written, presentation and interpersonal skills are required.