Position Summary:
Under the minimal direction of a Manager, the Business Analyst (BA) is a key member of the PFM account team. The BA works directly with the client to manage the client's third-party prescription receivables in accordance with generally accepted accounting principles (GAAP). The Business Analyst performs account analysis, general ledger transactions and collection duties. Duties also include managing day-to-day client relationships, interacting with numerous internal and external parties, assisting with on-boarding of new clients, cross-training with other team members, developing and improving operating processes, monitoring system processes, recommending product enhancements and system testing.
This is a hybrid position located onsite at our corporate location in Winston Salem, NC
Primary Accountabilities:
- Analytical:
- Analyzing unapplied cash categories to identify exceptions or unusual items
- Making general ledger adjustments to properly classify transactions
- Identifying transactions for rebilling
- Identifying transaction fees/contractual adjustments
- Researching adjustments made by third parties
- Resolving transaction posting discrepancies and file transmission issues
- Developing processes and procedures to maintain and monitor unapplied cash balances at acceptable levels
- Making recommendations for process improvements and product/service enhancements
- Preparing and analyzing weekly and monthly client reports in accordance with GAAP
- Administrative:
- Developing and testing rules for client data (pre-process functions)
- Establishing and maintaining client master file data, accounting calendars, payment association rules, payment application rules
- Assisting with the development, documentation, testing and analysis of new services
- Balancing to client lockbox(s), general ledger, and POS systems
- Maintaining tracking log for client requests/outstanding deliverables
- Assisting with preparation of client business review materials
- Drafting correspondence and procedural guidelines to instruct clients regarding Inmar’s processes, policies, and procedures.
- Maintaining HIPAA (Health Insurance Portability and Accountability Act) compliance in all client communication.
- Entering Salesforce cases for client inquires
- Informing team members and management on client cases, successes, and current inquiries
- Assisting client auditors in understanding Inmar’s reconciliation system and reports
- Influence:
- Serving as the primary point of contact for client inquiries regarding cash and claims posting
- Training clients on Inmar’s reconciliation system
- Discussing operational issues with clients and making recommendations for products and services to meet Client needs
- Assisting clients with interpreting information
- Recommending and implementing best practices for transaction processing such as business rules, tolerance settings, transaction tagging
- Perform special projects and other duties as assigned by management
Additional Responsibilities:
- Performs other duties as assigned
- Complies with all policies and standards
Required Qualifications:
- 4-6 years At least four years of relevant experience involving customer service, computer usage, data entry and data analysis and a Bachelors’ degree in Business Administration, Accounting, or a related field; OR an equivalent combination of training and experience required to complete the essential functions/job responsibilities of the position
required - Knowledge of generally accepted accounting principles
- Knowledge of accounting procedures on automated systems
- Intermediate-level proficiency using MS Excel and MS Word
- Knowledge of computer systems and report generation (AS/400 knowledge preferred)
- Knowledge of servicing business accounts
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
- Use Hands to Handle Objects - Regularly
- Reach with Hands or Arms - Regularly
- Talk or Hear and Read Instructions - Regularly
- Stand, Kneel, or Stoop and Lift 20 Pounds - Occasionally
- View Items at a Close Range - Regularly
Rarely: Job requires this activity up to 25% of the time
Occasionally: Job requires this activity between 25% - 50% of the time
Frequently: Job requires this activity between 50% - 75% of the time
Constantly: Job requires this activity more than 75% of the time
Individual Competencies
- Adaptable: Arrives at a conclusion based on previous experiences and good judgment.
- Teamwork: Advanced communication skills used to lead a team.
- Analytical and Critical Thinking: Communicates using persuasion and authority.
- Collaboration: Creates internal alliances outside the immediate team or department.
- Communication: Contributes to strategy for their team.
- Curious: Asseses circumstances using experience and a variety of information gathered.
As an Inmar Associate, you:
- Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
- Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
- Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
- Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
- Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
- Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
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At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.
Eligible associates have access to:
Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
We also offer:
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs
Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.
We are an Equal Opportunity Employer, including disability/vets.
This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.