Business Analyst

Company Description

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.

Job Description

-Analyze requirements, develop detailed designs/call flows for implementation. Effectively document the details.
-Create and design effective speech user interface designs including call flow, dialogues, functional logic, prompts, and define grammars to match the established requirements.
-Deliver IVR user interface design documentation outlining backend interfaces to support business functionality and application development
-Develop call flows for complex applications including data driven interactions and Contact Center routing of calls.
-Work closely with business units to gain in-depth understanding of business issues; identify, analyze, and translate business needs into functional specifications.
-Leverage enterprise reporting tools to develop ah-hoc and daily reports outlining KPIs/performance and gain thorough understanding on the underlining factors that contribute to the trend.

Qualifications

BA with IVR

Additional Information

All your information will be kept confidential according to EEO guidelines.