Business Analyst IV
Epic
On-site
Dedham, Massachusetts, United States
Location: Chicago IL (TBD)
Duration: 6 months, very likely to extend.
Notes 9/8:
Preference is for local to Chicago IL (local candidates will be considered first). Open to 100% remote candidates (must work CST hours).
This is a technical BA / BSA with hands-on experience with contact center applications and development teams.
Required:
Must have contact center application experience.
Must have SQL query experience and be able to comb through databases.
Preferred:
Airline industry experience is nice to have, not required.
No requirement for a bachelor’s degree.
The candidate that is going to get the job is going to come from a major airline and have an aptitude for contact center applications as a technical BA / BSA.
This is NOT a product owner role.
Requirements:
· Collaborate with Product Owners on roadmap planning and prioritization
· Convert roadmap features into smaller user stories
· Write clear and well-structured business requirements/documents
· Help design, document and maintain system processes
· Communicate and validate requirements with relevant stakeholders
· Identify cross-functional needs and coordinate with different teams to produce better business outcomes
· Timely manage team's Jira board, updating, adding, and moving tasks as needed
· Assist with project coordination for selected projects
· Assist testing newly implemented features following business processes prior to release
· Analyze process issues and bottlenecks and to make improvements
· Develop and maintain reporting business applications
Skills and qualifications:
· 3 - 5 years of previous experience in Business / Systems Analysis or Quality Assurance
· A degree or certificate in IT / Computer Science
· Proven experience in eliciting requirements and testing
· Strong knowledge in generating process documentation
· Strong written and verbal communication skills including technical writing skills
· Basic experience in writing SQL queries
· Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools