Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

The Sales Operations Business Analyst is responsible for understanding the Mountain America Member Service strategy, goals, and goal results. This position uses data analysis techniques to understand trends, patterns, and insights that drives decision-making regarding goal strategy and incentive plan performance and effectiveness. In addition, the Sales Operations Business Analyst analyzes current trends and business processes, systems, and data to pinpoint issues and areas where improvements can be made. This role partners with the Data Analytics team to present information and recommendations to the Member Service leadership team as an input into the incentive plan creation each year.

Job Description

LOCATION

Mountain America Center

9800 S Monroe St
Sandy, UT 84070

 

SCHEDULE

Full time; This role can be hybrid with some in office requirements, depending on business need. 

 

Or, can be considered for remote work, depending on candidate experience and business need.  Remote team members must reside within current Mountain America Credit Union footprint.

To be effective, an individual must be able to perform each job duty successfully.

• Conducts thorough requirements gathering sessions with stakeholders to understand business needs and objectives.
• Translates business requirements into clear and detailed documentation for cross-functional teams.
• Collaborates with various departments to ensure accurate and comprehensive requirement specifications and to align business goals with data insights and process enhancements.

• Prioritizes requirements based on business impact and feasibility.

• Partners with the Data Analytics team to develop and maintain sales analytics reports and dashboards to provide actionable insights that support data-driven decision-making for the sales and executive leadership teams.
• Creates interactive data visualizations that allow business stakeholders to make data driven decisions to adjust to performance and market trends.
• Develops and runs forecasting models to provide business leaders with accurate sales performance outcomes and projections.
• Presents and delivers valuable insights from the incentive plans to Member Service executives and other team members to drive action planning.
• Reviews and audits sales incentive plans for quality assurance and ensures effectiveness and ROI on sales campaigns.
• Implement and maintain sales incentive monitoring and audit mechanisms to ensure data integrity, compliance, and risk mitigation.
• Facilitates communication between business and technical teams to align on project goals and deliverables.

• Ensure that documentation is updated and maintained throughout the project lifecycle.
• Provide support and clarification on requirements to team members as needed.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Education and Experience

• Typically requires minimum of 4 years of business analysis or related experience
• Bachelor's degree or equivalent experience required

Knowledge & Skills

• Thorough knowledge and application of methods or procedures in gathering requirements, documentation, and recommendations for improvement.
• Advanced knowledge of data collection and analysis.
• Problem solving skills
• Verbal/written communication skills

Leadership and Organization Development

• Collaborates with peers to deliver results and build organizational capacity
• Strong contribution to team effectiveness
• Develops multifunctional base level skills

Scope and Strategic Impact

• Begins to apply knowledge to implement programs
• Analyzes data to summarize
• Supports program delivery through the practical application of basic discipline knowledge with limited guidance
• Applies subject matter knowledge to solve common business issues within established guidelines
• Evaluates unique circumstances and assists in making recommendations
• Develops practical knowledge of applications within business environment

Analytical Thinking & Problem Solving

• Works on problems / projects of diverse complexity and scope
• Exercises independent judgment within generally defined procedures and practices to identify a solution
• Seeks advice in order to make decisions on complex business issues

Other Skills and Abilities

• Critical Thinking, Problem solving, Strategic thinking, business acumen
• Data Visualization, requirements analysis, process modeling
• Project Management
• BI Tools
• Interpersonal Skills
• Attention to Detail
• Stakeholder Management

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Color vision (ability to identify and distinguish colors)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

 Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.