CRM Data Analyst, Marketing and Communications

Key Responsibilities

• Maintain and update data within the CRM system to ensure accuracy and consistency
• Clean, organize, and validate data using Microsoft Excel (e.g., formulas, pivot tables, data analysis tools)
• Conduct data research to fill gaps, verify information, and identify trends or patterns
• Assist with data imports, exports, and basic CRM configurations following guidelines
• Follow data governance, privacy, and quality standards
• Other operational projects, as assigned

Required Qualifications

• Proficiency in Microsoft Excel (including formulas, pivot tables, and data analysis)
• Strong analytical and problem-solving skills
• Research-minded with attention to detail and data accuracy
• Ability to work with large datasets and identify trends
• Strong organizational and time-management skills
• Clear written and verbal communication skills

Required Qualifications

• 2+ years of experience with Salesforce Sales Cloud/CRM and Excel
• Basic understanding of data reporting or business analytics
• Experience with data cleaning or data entry projects (internships, academic, or personal projects)