Customer Care & Data Specialist

About Us:

For over 100 years, we have helped girls develop the skills and confidence they need to blossom into their best selves. From our earliest badges in electricity, aeronautics, and natural sciences to today’s all girl robotics teams and cookie entrepreneurs, girls have challenged themselves through our skill-building opportunities, worked with inspiring role models and developed lifelong friendships.

If you are committed to making a difference, seek work with lasting impact and want to help build girls of courage, confidence and character who make Alaska and the world a better place, Girl Scouts of Alaska is hiring a Customer Care & Data Specialist Specialist based out of our Anchorage, Alaska Office. Girl Scouts of Alaska offers a robust benefits package with PTO, Medical, Dental, Vision, LTD and Life Insurance, and a 403(b) with employer match. Pay for this position starts at $26.00 per hour.

The Customer Care & Data Specialist is responsible for providing the highest level of customer service to all members/customers, both internal and external, by meeting their needs in a timely and accurate fashion. This position is one of the first points of contact for customer inquiries. The Customer Care & Data Specialist will provide excellent customer service to members/customers via in-person, phone, and customer relationship management (CRM) software, and on occasion, in the council store. This position works cross-functionally with other departments toward achieving the council’s strategic vision, short- and long-term plans, and project work.

You Are:

• Committed to the policies and mission of the Girl Scout organization and willing to become a Girl Scout member.
• A team player, able to work in a fast-paced, professional environment.
  
• A self-starter, seeking opportunities to support all departments.
• Able to think critically and make decisions.

You Need:

• Prior experience in customer service environment.
• Strong computer skills, including the ability to learn how to use the GSAK database to its fullest potential (Salesforce experience preferred).
• Ability to multi-task and adjust to changing priorities.
  
• Strong communication skills in written, verbal, and virtual delivery.
• Ability to work independently.
  

You Will:

• Work a flexible schedule, including evenings and weekends
• Sit at a desk, work on a computer, and talk on the phone for long periods of time
• Manually operate office equipment.
• Lift and carry at least 35 lbs.
• Complete an annual background check.

Girl Scouts of Alaska is an equal opportunity employer.