JPC Partners is looking for a Data Analyst / Customer Advisor that will provide client management to member companies and other stakeholders. Relying on broad knowledge of the energy business, the Customer Advisor responds to customer inquiries, utilizing various research methodologies and internal support mechanisms. Perform data analytics and account management functions through analysis of call patterns and trends; and serves as the primary point of contact for quick hit member requests ESSENTIAL DUTIES AND RESPONSIBILITIES
Receive and process customer inquiries and/or issues and ensure timely and complete resolution of customer issues, inquiries are primarily phone and e-mail
Perform data analytics with large data sets
Exceptional research skills (primary and secondary)
Track all incoming inquiries to ensure accuracy and consistency in responses
Recommend frequently asked questions to be included in a knowledge base
Primary contact for assisting with quick hit customer requests
Anticipate problems and offer recommended solutions
Possess ability to communicate with member company representatives on a wide variety of issues and to represent company effectively and ensure total customer satisfaction with external customers
Possess a broad knowledge of company’s mission, structure, vision, values, operating principles and procedures including knowledge of existing and planned markets, major business functions, products and services and related strategies. Possess general knowledge of the US energy industry
Manage multiple concurrent objectives, projects, groups or activities. Work independently and use effective judgment in prioritization and time allocation
Demonstrate the ability to deal well with change
Recent college graduate with Bachelor’s degree or experienced professional with High School Diploma and a minimum of five years work experience or Associates degree and a minimum of two years experience in a client management or customer experience related position.
Demonstrated ability to produce high-quality work products with attention to detail
Excellent written and verbal communication and problem solving skills.
Must have mastery knowledge in Excel, Word, and PowerPoint