Job Summary: Responsible for maintaining and utilizing efficient and effective use of all donor and data management systems, by tracking and reporting on all advancement constituencies and resources for the advancement team, and to identify key areas of growth.

1. Responsible for maintaining accurate donor and donation data in Raiser's Edge, generating reports, and supporting fundraising strategies.
2. Enter and update all donor and gift data (direct mail, events, online, grants, etc.) in Raiser's Edge accurately and promptly.
3. Manage and oversee all Raiser's Edge database activity and data entry by Advancement staff.
4. Analyze donor data to generate reports on fundraising performance, trends, and system efficiency.
5. Develop and adjust solicitation tracking and testing strategies based on data analysis.
6. Collaborate regularly with the Advancement team to ensure data accuracy and communication of donations.
7. Oversee donor acknowledgment processes and ensure timely thank-you letters are sent.
8. Submit payment requests and ensure compliance with financial procedures.
9. Coordinate with Finance to reconcile donor records, process gifts, and manage deposits.
10. Prepare donor queries and support fundraising appeals; manage pledge reminders.
11. Track and report in-kind donations.
12. Manages the Give Butter website for all BHSO credit card payments and collaborates with the Finance team to ensure smooth payment processing
13. Uphold confidentiality and professionalism in all donor and team interactions.
14. Maintain systems to track donor engagement, volunteer involvement, and provide weekly donor metrics.
15. Manage all online SJ Store operations including product selections, website communication, order pickup and delivery, and vendor coordination.
16. Support marketing efforts through graphic design work, creativity and proof-reading work.
17. Monitor donation-related emails and calls, coordinate donations with appropriate departments.
18. All administrative duties for Picnic responsibilities to include but not limited to:
    1. online sales and processing of raffle tickets
    2. online sales and processing of food/drink tickets
    3. Processing of raffle tickets-in person sales
    4. sponsor tracking and benefits
    5. constant contact emails creation and distribution
    6. Picnic merchandise distribution
    7. Give Butter and Square data entry and recording and page management
    8. Food vendor pre-order payments and pick up
    1. Neighborhood event letter-create and distribution in accordance with our license terms
19. Support Advancement to ensure special event requirements for licensing are met including special event city license.
20. Perform other duties as assigned.

OTHER FUNCTIONS

1. Assists in special projects as needed/requested. To meet departmental and organizational goals, the employee is expected to assist with activities that are not formal parts of the role's essential functions.
2. Promotes the Continuous Quality Improvement (CQI) process by identifying opportunities for improvement.
3. Attends and participates in administrative/staff/committee meetings/trainings as required and assigned by agency.
4. Within departmental parameters, exhibits customer service, decision-making and problem-solving skills.
5. Effectively prioritizes and coordinates job tasks for maximum productivity.
6. Facilitates other projects/staff as assigned.

Position Requirements (Knowledge, Skills and Abilities):

• CULTURAL SENSITIVITY
  • Appreciates differences between others in thought as well as style and shows respect for their ideas.
  • Demonstrates responsiveness to the racial, ethnic, and cultural needs of individuals while maintaining respect for those differences.
• EMPOWERMENT
  • AS APPROPRIATE TO ROLE: Recognizes and works to eliminate situations that may lead to re-traumatization; Understands and allows for mutual self-help to occur among trauma survivors by utilizing their lived experience to promote recovery and healing.
• JOB KNOWLEDGE (Essential Functions)
  • Has a clear understanding of the position.
  • Demonstrates proficiency in the necessary common and technical knowledge areas required for the position.
• MODELING
  • AS APPROPRIATE TO ROLE: Uses appropriate voice, is aware of development levels of clients served, encourages independence and self-help, and reinforces positive behavior.
  • For those who provide direct care to clients, has the ability to anticipate problems, redirect behavior using positive practices, handle transitions well and develop goals for observation.
• PEER SUPPORT & COLLABORATION
  • Communicates and interacts well with others among teams, across departments, and/or with clients to ensure a respectful, and inclusive service/work environment.
  • Encourages and supports skill development of colleagues and/or direct reports, clients and/or families, and external stakeholders.
  • Builds/maintains trust and exhibits healthy boundaries with colleagues and/or direct reports, clients and/or families, and external stakeholders.
• PROFESSIONALISM
  • Is visible with a positive presence, ethical, and highly professional.
  • Expresses accountability for actions.
  • Shows respect towards others, serves as an appropriate role model during interactions and while performing job responsibilities, and is responsive to the needs of others.
• QUALITY OF WORK
  • Reliably completes work according to organization standards.
  • Exhibits strong judgment and problem-solving skills.
• SAFETY
  • Creates and maintains a safe, welcoming, physical and service environment.
• TIME MANAGEMENT
  • Consistently at work, on time, and conforms to scheduled work hours.
  • Possesses the ability to effectively manage projects, timelines, and team goals without constant oversight.

Education and Experience:

Bachelor's degree from an accredited university required. A minimum of two years related fundraising experience, with an understanding of basic fundraising principles and practices required; or equivalent combination of education and experience. General knowledge in Raiser's Edge database for mailings, queries, reporting functions, grant writing or development experience preferred.

Physical Factors (those checked apply):