E018 - Business Analyst – Information Technology

Job Description:

• Provides business analysis support to DCSA EPM in support of IT acquisition and software development programs.
• Analyzes, documents, and validates business and functional requirements.
• Develops process documentation, workflows, metrics, and reporting artifacts to support data-driven decision-making.
• Supports process improvement initiatives using structured methodologies such as DMAIC.
• Supports ServiceNow-based enterprise IT solutions and modernization efforts.

Key Responsibilities:

• Gather, analyze, and document business and functional requirements for IT projects.
• Develop process maps, workflow diagrams, templates, and documentation.
• Support DoD Software Development projects and acquisition lifecycle activities.
• Develop and maintain performance metrics and reporting dashboards.
• Perform Six Sigma process improvement initiatives following the DMAIC cycle.
• Produce professional documentation including policies, procedures, training materials, and executive reports.
• Support governance activities and executive-level briefings.
• Coordinate with cross-functional stakeholders to ensure requirements traceability and solution alignment.

Qualifications:

Citizenship: U.S. citizenship required.

Education:

• Bachelor’s degree (or higher-level degree) required.
• Substitution permitted per PWS qualifications criteria.

Experience:

• Minimum five (5) years of experience gathering, analyzing, and documenting business and functional requirements.
• Minimum five (5) years of professional writing experience (process documentation, workflows, guidelines, procedures).
• Minimum five (5) years of DoD program experience.
• Minimum five (5) years supporting DoD Software Development projects and programs.
• Minimum five (5) years of experience developing processes, tools, templates, and performance metrics.
• Minimum five (5) years managing Six Sigma/DMAIC projects.
• Minimum 1–2 years demonstrated knowledge of utilizing ServiceNow.

Skills:

• Proficiency in Microsoft Office and SharePoint.
• Strong analytical and documentation skills.
• Ability to translate complex technical information into executive-level summaries.
• Strong stakeholder engagement and communication skills.
• Ability to work independently in a non-personal services contract environment.

Required DoD Systems, Tools, and Framework Experience:

• DoD Adaptive Acquisition Framework (AAF) familiarity
• Software Acquisition Pathway (SWP)
• Business Capability Acquisition Cycle (BCAC)
• Requirements management and traceability practices
• Agile frameworks (Scrum, Kanban)
• Six Sigma / DMAIC process improvement methodology
• ServiceNow (ESD or ITSM modules preferred)
• Microsoft Office Suite (advanced Excel and PowerPoint preferred)
• SharePoint and collaboration platforms
• Performance metrics development and reporting dashboards
• Familiarity with FAR/DFARS environment
• Experience supporting DoD IT or enterprise modernization initiatives

We are an Equal Opportunity Employer and strive to provide equal employment opportunity to all applicants and staff in accordance with sound employee relations practices and federal and state laws. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.