EMR Lead Business Analyst

THIS ROLE IS AN IN-OFFICE POSITION - Franklin Tennessee - Monday to Friday 8 - 5pm : Applicants must be within the Franklin / Nashville Metro area to be considered. 

SUMMARY: 

Our associates deliver a higher standard of business services to support medical care and behavioral health care. We maintain professionalism, integrity, and commitment as we solve problems and make lives easier.

ESSENTIAL FUNCTIONS: 

• Lead end-to-end change request intake, impact analysis, and approval workflows. 

• Facilitate the Change Control Board (CCB) process and maintain documentation of all approved changes. 

• Coordinate stakeholder communication and adoption plans for all EMR releases. 

• Establish and enforce governance standards for data integrity, workflow configuration, and system design within the EMR. 

• Maintain traceability matrices for linking requirements, test coverage, and delivery outcomes. 

• Ensure compliance with applicable healthcare regulatory standards and correctional healthcare guidelines (HIPAA, NCCHC) 

• Define acceptance criteria and own the UAT strategy for all sprint releases. 

• Coordinate clinical testers, track defects, and make go/no-go recommendations. 

• Ensure all delivered features meet clinical and technical quality standards before deployment. 

• Serve as Tier-1/2 escalation point for production support calls, triage, document, and drive resolution within defined SLAs. 

• Partner with technical teams to diagnose and resolve EMR system issues. 

• Identify recurring issues and champion root-cause fixes through the backlog. 

• Translate clinical business needs into user stories, acceptance criteria, and sprint-ready backlog items. 

• Actively participate in sprint planning, backlog refinement, daily standups, and retrospectives. 

• Collaborate with Product Owners, Scrum Masters, and developers across all Agile ceremonies. 

• Demonstrate commitment and dedication to providing support and guidance in the development and deployment of initiatives designed to solve problems and make lives easier.  

• Maintain an accurate and up-to-date strategic planning manual with continuity of BUS plan and goals. 

• Perform all other duties as assigned. 

• Develop and maintain end-user training materials including quick reference guides, job aids, and e-learning content for EMR features and updates. 

• Coordinate and deliver role-based training sessions for new hires, upgrades, and new feature rollouts across clinical and non-clinical user groups. 

• Partner with department leads and superusers to identify training gaps and ensure consistent adoption of EMR workflows. 

• Track training completion, assess user competency, and report outcomes to leadership. 

• Perform all other duties as assigned.

BENEFITS:  

• Referral program  

• 401(k) w/employer match  

• Health insurance  

• Vision insurance  

• Dental insurance  

• Professional Development  

• Paid Time Off  

• Disability Insurance  

REQUIRED EDUCATION AND EXPERIENCE: 

• High school diploma or equivalent. 

• 3 - 5+ years of Business Analyst experience in healthcare IT or EMR platforms (e.g., Epic, Cerner, Oracle Health, Meditech). 

• Demonstrated experience leading change management processes in a clinical or regulated environment. 

• Hands-on experience in an Agile/Scrum environment including writing user stories and managing backlog items. 

• Experience owning UAT cycles including test planning, defect tracking, and release sign-off. 

• Experience managing Tier-2/3 production support with strong documentation and escalation practices. 

• Strong verbal and written communication skills; able to present to both clinical and executive audiences.

PREFERRED QUALIFICATIONS: 

• Bachelor's degree in a related field. 

• EMR certification in relevant module (e.g., Epic certification). 

• Familiarity with HL7, FHIR, or healthcare interoperability standards. 

• Experience Azure DevOps, JIRA, or Confluence. 

• CBAP, PMI-PBA, or equivalent BA certification. 

• Prior experience in a lead or mentoring capacity within an analyst team.