Principal Business Analyst

Join the Team Making Possibilities Happen

If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over.

Job Summary:

Provides consultation to users in automated systems.  Analyzes complex business problems to be solved with automated systems and provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective that meet user requirements. Performs analysis to solve strategic business problems and client issues by investigating and coordinating the resolution of customer payment settlement and reconciliation variances according to established policies, procedures, and best practices. Optimizes queries and reporting activities for repeatability and efficiency.  Works closely with Development, Batch Ops, Customer Success Managers, Program Managers and Clients to identify and correct issues that impact the overall success of the ACI Biller business. Validates deployment of changes for top Billers on SpeedPay to ensure accuracy and client satisfaction. Key contributor to process to ensure accuracy and timeliness of JIRA tickets.  Identifies and executes process improvement initiatives to mitigate risk and drive automation. Proactively identifies trends and underlying variance drivers that may require system development, alerts, reporting changes or partner/processor changes to manage and/or remediate. Escalates internally and externally to expedite resolution. Recommends creation or contributes to the creation of controls and/or reports and process improvements to optimize oversight, reduce fiduciary and regulatory risk and enhance audit outcomes.

Job Responsibilities:

• Understands and applies knowledge of data/databases and files/file processing to investigate and resolve financial variances.
• Leverages data and analytics to create robust reports and information that drive business optimization initiatives
• Analyzes data to enable proactive management of thresholds and requirements to avoid the potential for monetary impacts or fines
• Develops and operationalizes tools and methodologies to drive effective and repeatable reporting that supports critical operational and financial activities.
• Provides oversight to the development and execution of test cases and launch executions 
• Serves as the main interface and liaison between end users and development throughout the product creation or application implementation.
• Independently assists with and contributes to the identification and analysis of risk and opportunity information that affects business operations.
• Investigates variances by performing initial triage and validation through a variety of applications, systems, queries and research procedures.
• Analyzes root cause to define necessary actions to remediate and prevent reoccurrence.
• Ensures that defined controls are followed and suggests new controls based on root cause findings, to prevent reoccurrence.
• Inserts exception records in the SQL Exception Table as necessary to resolve variances.
• Perform other duties as assigned
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Knowledge, Skills and Experience required for the job:

• Bachelor’s degree in accounting or technical field desired
• 12+ years database system analysis experience desired.
• 5+ years operational banking, settlement and reconciliation or cash management experience desired
• Powerful problem-solving skills, self-motivation and the capacity to work under pressure with tight deadlines
• Strong interpersonal skills with ability to influence others
• Strong organizational and time management skills
• Intense passion for using data to drive better decision making
• Strong communication skills, both verbal and written
• Robust attention to detail
• Vigorous ability to query and analyze data, research business levers, apply context and trend analysis

Preferred Knowledge, Skills and Experience needed for the job:

• Strong understating and knowledge of payment and processing concepts including but not limited to:
  • Funding models/funding distribution and accounting concepts
  • SQL queries
  • ACH and ATM processing
  • Credit Card and Chargeback processing
  • Adjustment and Reversal processing
  • File processing and change management practices

Benefits:  In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment. 

Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #15854)

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally

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