Quality Assurance Data Specialist

Join Our Team at Block Institute!

Established in 1962, Block Institute is a Brooklyn-based non-profit organization dedicated to supporting children and adults with Intellectual and Developmental Disabilities. Committed to our mission-driven approach, we believe in building meaningful relationships, embracing challenges as opportunities, and inspiring and being inspired every day.

Position Summary

The QA Data Specialist plays a critical role in supporting the Total Quality Management department by reviewing program and QA-related data, compiling reports, supporting business intelligence initiatives, and assisting in the identification of quality improvement opportunities. The Specialist provides technical and clerical support for QA systems and tools, facilitates training on project and data management software, manages project tracking and follow-up, and contributes to data-driven decision-making processes that advance the organization's commitment to high-quality service delivery and regulatory compliance.

Key Responsibilities

• Review, collect, and analyze program and QA-related data to identify trends, gaps, and opportunities for quality improvement.
• Compile data-driven reports, dashboards, and presentations for internal stakeholders and regulatory reviews.
• Assist in the design, execution, and evaluation of quality improvement initiatives and business intelligence projects.
• Manage project tracking systems and coordinate task follow-up to support timely progress on assigned quality and compliance initiatives.
• Provide technical support and training to staff on QA-related systems, data platforms, and project management tools.
• Support data entry, correspondence, and administrative tasks related to audits, incident tracking, compliance reporting, and performance metrics.
• Collaborate with QA team members to monitor key performance indicators (KPIs), identify outliers, and flag systemic concerns.
• Ensure timely and accurate data management in accordance with regulatory, contractual, and internal standards.
• Maintain organized digital and physical records, forms, and documentation to support audits and agency reviews.
• Manage filing systems and document retention practices in accordance with agency policies and regulatory requirements.
• Assist in preparing materials for internal audits, regulatory site visits, board presentations, and trend analysis meetings.
• Support development of standard operating procedures (SOPs) and user guides related to QA data practices.

• Bachelor’s degree in data analytics, health administration, public policy, or a related field strongly preferred.
• 2+ years of experience in quality assurance, data analysis, or administrative support roles, preferably in a healthcare, human services, or non-profit setting.
• Proficient in Microsoft Excel, PowerPoint, and Word; experience with data platforms such as Power BI, or similar tools is a plus.
• Familiarity with electronic documentation systems (e.g., Therap, EHRs) and project management platforms (e.g., Monday.com,) preferred.
• Strong attention to detail, organization, and ability to manage competing priorities.
• Excellent verbal and written communication skills.
• Demonstrated ability to interpret data and present findings in a clear, actionable format.
• Commitment to the mission of supporting individuals with developmental disabilities.

Benefits:

• Medical and dental insurance
• Paid time off - vacation and sick
• Life insurance
• 403(b) retirement account
• Commuter benefits plan
• Voluntary benefits such as critical care, disability, and additional life insurance are also available

The Block Institute is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity or expression, genetic information, military or veteran status, or any other status protected under federal, state, or local law, including New York City Human Rights Law. We encourage applications from all qualified individuals and ensure fair treatment in every step of the hiring process."