OVERVIEW OF POSITION:
Provides Business Analysis services related to the Enterprise Resource Planning (ERP) system.
PRIMARY RESPONSIBILITIES – Information Technology
Business & Systems Analysis
• Partner with business stakeholders across multiple functions to understand business processes and align technology solutions with strategic objectives.
• Lead the elicitation, documentation, and management of business, functional, and technical requirements.
• Translate user needs into clear specifications for development teams and facilitate review and sign-off.
• Analyze current-state workflows and identify opportunities for process improvements or automation.
ERP Ownership (Epicor Preferred)
• Work closely with end users to define, configure, test, and optimize ERP system functionality.
• Serve as second-level support to troubleshoot, resolve, and appropriately escalate ERP-related issues.
• Coordinate ERP enhancement requests, system changes, and upgrades with IT and business teams.
• Support the creation and maintenance of master data and ensure data integrity across modules.
Project Delivery & Governance
• Lead or participate in IT and business projects using Waterfall or Agile methodologies.
• Plan and manage activities including requirement workshops, design reviews, testing, cutover, and post-go-live support.
• Prepare feasibility studies, business cases, and technology requirements to support decision-making.
• Contribute to RFP processes by defining functional requirements and evaluating software solutions.
Testing, Training & Change Management
• Develop and execute test plans, coordinate UAT, and document results.
• Provide training and documentation to end users on new functionality, processes, and best practices.
• Support change management processes, ensuring updates are properly communicated and adopted.
PREFERRED EXPERIENCE & COMPETENCIES:
ERP Expertise (Epicor Kinetic 11+ preferred)
Experience in a multi-plant environment in areas including:
• Master Data (Customers, Vendors, Items)
• Financials (GL, AP, AR)
• Sales Order Management (Quotes, Orders)
• Manufacturing (Planning, Operations, BOMs, Production)
• MRP & Procurement (PO Suggestions, Requisitioning)
Experience with other ERP systems is also acceptable.
Education & Professional Background
• Bachelor’s degree in Computer Science, MIS, Business, or equivalent practical experience.
• 3+ years of technical and business-facing experience in systems analysis, configuration, or application support.
• Experience working in manufacturing environments strongly preferred.
Personal & Professional Skills
• Strong alignment with company core values; resilient and results-oriented.
• Understanding of change control processes for requirement and system artifacts.
• Experience with Agile methodology (user stories, backlog management, sprint participation).
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent facilitation and communication skills (meetings, documentation, follow-up).
• Highly organized with strong attention to detail.